2/10 Terrible
Brawn
Travelled with family, Business traveller
25 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s the revised draft:
Subject: Request for Refund Due to Unsatisfactory Stay
Dear [Baymont Management/Customer Service],
My name is Brawn Hampton, and I am writing to express my dissatisfaction with my recent stay at Baymont and to formally request a refund for the charges incurred.
The room I initially booked did not have the amenities as advertised, specifically reliable internet access, which was essential for my work. After paying an additional $30 for early check-in, I discovered that the internet on the third floor was not functioning. Despite reporting the issue, I was forced to switch to a lower-grade room to access internet service.
However, I was still charged the rate for the suite I initially booked, despite the downgrade in accommodations. This situation was highly inconvenient, as it disrupted my ability to work and did not meet the expectations set by your advertised amenities.
Given the circumstances, I kindly request:
1. A refund for the difference between the suite and the downgraded room I was provided.
2. A refund of the $30 early check-in fee, as I was unable to use the services I paid for due to the internet issues.
Please let me know how to proceed with this matter. I have attached any relevant documentation, including receipts and confirmation emails, to assist with your review. I appreciate your attention to this and look forward to your prompt resolution.
Thank you for your understanding.
Sincerely,
Brawn Hampton
Phone: 840-261-5188
Brawn
Stayed 2 nights in Nov 2024