Los Limones Holidays

Love this place,can’t stop from coming back

Was great. Freyli helped us check in and was friendly early and late at night. PS don’t take the 90 minute meeting. Just skip and go to regular breakfast.

Great Food, very clean and the Butlers are very helpful

My family and I stayed at the Paradisus Palma Real Golf & Spa Resort in Punta Cana, but our experience was overshadowed by several frustrating issues, particularly with check-in, concierge service, and communication. We were told we could check in early, but our room was not ready upon arrival. Despite being assured it would be ready within an hour with a promised upgrade, we were given a smaller room than what I reserved. This led to a frustrating process of room changes. The second room only had one king bed, unsuitable for our family of four. The third room was spacious and met our needs, but it wasn’t immediately available. After waiting over two hours, I had to escalate to the manager before finally receiving the correct room at 5:00 PM—hours after we arrived, wasting much of our first day. Our assigned concierge, Jose, also caused multiple issues. He failed to secure dinner reservations twice, leaving us embarrassed at the restaurants. Later, Antonio replaced him, and the service improved. Unfortunately, when Jose was reassigned, the quality of service declined again. Daily minibar restocking, which was supposed to be standard, never occurred despite repeated requests. Our room also lacked an iron or ironing board upon arrival, and it took over a day and multiple complaints to receive one. On a positive note, the food was delicious, and the restaurant and beach staff were friendly and welcoming.