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Cool Palms Motel

2.5 star property
Motel in Mackay with free parking

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Photo gallery for Cool Palms Motel

Outdoor pool
Studio Queen | Private kitchenette
Queen + Single Studio
Exterior
Queen + Single Studio | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Queen + Single Studio

Queen + Single Studio

Queen + Single Studio

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Coffee/tea maker
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Queen + Single

Standard Queen + Single

Standard Queen + Single

Highlights

Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette

Large Family Self Contained (sleeps 5)

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Microwave
Coffee/tea maker
Electric kettle
Cable channels
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
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About the area

Map
4 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 12 min walk - 1.0 km
  • Bluewater Lagoon - 15 min walk - 1.3 km
  • Caneland Central - 2 min drive - 1.5 km
  • Mackay Base Hospital - 3 min drive - 2.3 km
  • Harrup Park - 3 min drive - 2.2 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

Restaurants

  • ‪The Coffee Club - ‬16 min walk
  • ‪KFC - ‬11 min walk
  • ‪Hungry Jack's - ‬15 min walk
  • ‪Austral Hotel - ‬14 min walk
  • ‪KFC - ‬2 min drive

About this property

Cool Palms Motel

Motel located in West Mackay
Consider a stay at Cool Palms Motel and take advantage of a terrace, a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self-parking
  • Continental breakfast (surcharge), express check-out and express check-in
  • Luggage storage, a vending machine and barbecues
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Cool Palms Motel boast comforts, such as air conditioning, in addition to
Other amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Fridges, microwaves and cots/infant beds

Languages

English

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Property amenity

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  • Pool
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  • Parking included
  • Free WiFi
7.6 out of 10, Good, 361 reviews
The price is €59
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: AUD 9 for adults and AUD 9 for children

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staffed during limited hours

Renovations and closures

The property is closed between 10 August and 30 August.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15.0 per night.
Cots (infant beds) are available for AUD 5.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately AUD 9.00 for adults and from AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts

Property is also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

Does Cool Palms Motel have a pool?

Yes, this property has an outdoor pool.

Is Cool Palms Motel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cool Palms Motel?

Self-parking is free at this property.

What time is check-in at Cool Palms Motel?

Check-in start time: 2 PM; check-in end time: 5:30 PM.

What time is check-out at Cool Palms Motel?

Checkout is at 10 AM.

Where is Cool Palms Motel located?

Located in West Mackay, this motel is within a 15-minute walk of Jubilee Park, Mackay Enertainment and Convention Centre and Caneland Central. Artspace Mackay and Bluewater Lagoon are also within 1 mile (2 km).

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Cool Palms Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 243 reviews
Rating 8 - Good. 86 out of 243 reviews
Rating 6 - Okay. 23 out of 243 reviews
Rating 4 - Poor. 8 out of 243 reviews
Rating 2 - Terrible. 5 out of 243 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mataiulua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for a one-night stay and very reasonably priced

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good value for money, comfy bed and had everything I needed and more
Stayed 1 night in Feb 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, decor and the owners were friendly and professional
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great people.
Stayed 1 night in May 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing.

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly hosts. Gave us tips on where to eat and advice on our travel
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiance really enjoyed our stay! Thank you!
Stayed 5 nights in Feb 2024

8/10 Good

Lyndall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with comfortable bed
Stayed 1 night in Mar 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy very good use of space not over crowded would recommend to our family and friends
Stayed 1 night in Apr 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Family room is a great size, very comfortable for a family of 5.
Stayed 1 night in Jul 2022

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
I found it to be great value foroney and very clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, clean and overall good value for money
Stayed 2 nights in Feb 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy, very clean & comfy. Had everything we needed and short walk to The Shamrock Hotel for a lovely dinner. Great value

4/10 Poor

Quinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok stay,just the junkies carried on till all hours,think i will stay elsewhere next time,staff and owners very nice ppl.
Stayed 1 night in Jan 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean a little noisy from passing cars, but the main thing is how clean it is
Stayed 1 night in Feb 2023

6/10 Okay

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice room, close to the event i was attending. Lacked basics for eating in.
Stayed 4 nights in Aug 2022

10/10 Excellent

Dale

Liked: Staff & service, property conditions & facilities
Granted early check in Austar also a big bonus
Stayed 1 night in Oct 2022

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Stayed 3 nights in Oct 2023

10/10 Excellent

NATALIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick. Friendly isnt a term I would use much in hospitality these days, however Wayne and Anne were that as well as helpful and professional. The room was neat, clean and it also had a kitchenette (which I didn't realise when I booked). I will definitely be back when next we travel and would certainly recommend to family and friends.

10/10 Excellent

yosep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To close to traffic
Stayed 1 night in Oct 2022