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"Mattress was about 5cm thick and was as hard as wood me and my partner couldn’t actually sleep so we ended up leaving the hotel at 5:30am. The shower we didn’t even use because you’d have to stand like a pencil in the shower. The hot tap on the sink didn’t work. The carpets were all lifted, there was no latch to keep the window open and we were provided with an electric radiator but no fan considering the weather conditions. As we were leaving the member of staff who was supposed to be on reception was changed out of his smart clothes into casual shorts and t shirt and was sleeping on the sofa in the foyer just outside of reception so ended up just leaving the key on the reception desk during check out and weren’t even checked out properly. The whole experience was absolutely appalling. We paid over £200 for one night for an absolutely awful stay. We are gutted because everything else about our trip was great however we just could not sleep or be comfortable during our stay. We would actually like to request a refund because we cost you next to nothing for staying there considering we didn’t use facilities. The pebbles on the beach were comfier to sleep on which is what we actually ended up doing was sleeping on the beach in the day before our 3 hour journey home. My partner actually felt unsafe in the accommodation due to the conditions of the room and lack of welcoming from night staff who was on the phone to someone whilst taking our payment for our stay. "

"Lovely setting, central to what we wanted to do. Clean, beautiful setting"

"We arrived late, having been let down by a previous booking. The staff were all so welcoming and helpful. They promptly got us to our rooms accommodating my elderly father beautifully. The rooms are lovely, newly updated and gorgeously designed. The drinks were delicious, breakfast stunning and the team led by Shay were warm, incredibly helpful and just a delight to chat to. "

"Lovely views and a comfortable stay. Room was very big and the shower was excellent. The fridge wasn’t working but was replaced straight away. Breakfast was great with a good choice of hot and cold food in the restaurant that had beautiful views of the harbour. Great location for exploring The Island. Staff very helpful.Swimming pool was great too although a bit on the warm side. However a good size. Bar area was really good too. "

"Super greeting on our late evening check in. Easy access to our quiet ground floor room just a few steps from lobby. Parking v limited for disabled guests"

"The stay was lovely and the hotel and all the staff were fantastic. The breakfast and evening meals were cooked to perfection a the location of the hotel ideal. I recommend a visit to anyone."

"Not what I thought it would be, but great room and very helpful staff."

"I loved the olde worldy style. Big car park room was good bed comfortable "

"Short but enjoyable visit. Accommodation and food to a high standard but most of all impressed by friendly and efficient staff. Bravo"