Malibu Canyon Holidays

I would like to get the attention of the administration because of the inconsistent of the staff explanation regarding the payment method. Last month, I booked for one day and asked the customer service if I could pay the $150 via Apple Pay and it was granted . The customer service staff did change it from my apple wallet upon checked in and told me that the money will be back in my card after 3-5 business days. After a couple of weeks I went back to check in and asked the customer service staff again to pay from my Apple Pay wallet, however; the lady said ‘we don’t allow it here”. I explained and gave the date of my previous booking and she checked to the system and told me “I don’t know why they granted apply pay for you”. Anyways, just wanted clarification to the management. The reason why I insisted an apply pay method because few months ago my card was hacked and got all my information. I wanted to avoid paying the method using to slide my card in the machine because there are a lot of going on. I really appreciate if the admin would allow the customer to pay digitally to avoid hassle. Thank you!

Great location for out of towners going to the Hollywood Bowl; easy drive to remote parking lots and walking up the hill to get there. The hotel was quiet and the staff was friendly. We paid for the parking and that was helpful to have available to us.

The patio wasn't very fun at much value Front desk was uninterested And playing on their phones Breakfast Buffett was the same everyday

Property was nice. Staff not so much.

I will always stay here when in LA, it is a wonderful hotel and the staff is great. I was a little bummed that breakfast closed early the day I went down before leaving due to something going on in the afternoon, if i would have been made aware of this I wohld have gone earlier but its ok, I will always choose to stay here! Thanks E-Central for always making my stay enjoyable, your staff is amazing!