Hipotels Gran Playa de Palma

4.0 star property
Hotel connected to the convention centre in Palma de Mallorca with a full-service spa

Choose dates to view prices

Photo gallery for Hipotels Gran Playa de Palma

Indoor pool, outdoor pool, open 9:30 AM to 7:00 PM, pool umbrellas
Sauna, hot tub, body treatments, hot stone massages, sports massages
Bar (on property)
1 bedroom, minibar, in-room safe, desk
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Parking available
The current price is €278
includes taxes & fees
17 Jun - 18 Jun

Room options

Available filters for rooms
Showing 30 of 30 rooms

Double Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 1
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Junior Room, Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Double Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

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About the area

Map
Avenida Fra Joan Llabrés S/N, Palma de Mallorca, 7600

What's nearby

  • Playa de Palma - 5 min walk - 0.4 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Aqualand El Arenal - 4 min drive - 2.4 km
  • Palma Aquarium - 4 min drive - 4.6 km
  • Platja de Can Pastilla - 5 min drive - 6.3 km

Getting around

  • Marratxi Poligon Station - 13 min drive
  • Palma de Mallorca (PMI) - 10 min drive

Restaurants

  • ‪Megapark - ‬6 min walk
  • ‪Bierkönig - ‬6 min walk
  • ‪Levita Cafe - ‬6 min walk
  • ‪Bamboleo - ‬6 min walk
  • ‪Balneario 6 - ‬8 min walk

About this property

Hipotels Gran Playa de Palma

Upscale hotel near El Arenal Beach
Located close to Playa de Palma, Hipotels Gran Playa de Palma provides a poolside bar, a terrace and a garden. Adventurous travellers may like the cycling at this hotel. Indulge in a detox wrap, reflexology and a manicure/pedicure at Mallorca Wellness SPA, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a playground and an arcade/games room.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool, with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, a lift and luggage storage
  • A 24-hour front desk, a TV in reception and massage treatment rooms
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 368 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Showers, free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Furnished balconies or patios, wardrobes/cupboards and heating

Languages

Catalan, English, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 10 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 12.30 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (5,124 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 10 December and 1 February.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 12.30 per person
  • Covered self-parking fee: EUR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 9:30 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hipotels Gran Playa Palma Hotel Playa de Palma
Hipotels Gran Playa Palma Hotel
Hipotels Gran Playa Palma Playa de Palma
Hipotels Gran Playa Palma
Hipotels Gran Playa De Palma Majorca
Hipotels Gran Playa de Palma Hotel
Hipotels Gran Playa de Palma Palma de Mallorca
Hipotels Gran Playa de Palma Hotel Palma de Mallorca

Frequently asked questions

Does Hipotels Gran Playa de Palma have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 9:30 AM to 7:00 PM.

How much does it cost to stay at Hipotels Gran Playa de Palma?

As of 13 Jun 2025, prices found for a 1-night stay for 2 adults at Hipotels Gran Playa de Palma on 17 Jun 2025 start from €271.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hipotels Gran Playa de Palma pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hipotels Gran Playa de Palma?

Self-parking is available for EUR 10 per day. Limited spots are available.

What time is check-in at Hipotels Gran Playa de Palma?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hipotels Gran Playa de Palma?

Checkout is at 11:00 AM.

Where is Hipotels Gran Playa de Palma located?

Situated near the airport, this spa hotel is within 1 mile (2 km) of Playa de Palma and El Arenal Beach. Port of El Arenal and Aqualand El Arenal are also within 2 miles (3 km).

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Hipotels Gran Playa de Palma Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 775 out of 1000 reviews
Rating 8 - Good. 181 out of 1000 reviews
Rating 6 - Okay. 28 out of 1000 reviews
Rating 4 - Poor. 9 out of 1000 reviews
Rating 2 - Terrible. 7 out of 1000 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Well run hotel. Staff was professional and very competent. Grounds and facilities top notch. Very impressive staff that was constantly cleaning, helping, and making sure the hotel was at the top of their game.
Stayed 8 nights in Feb 2025

10/10

Nice modern hotel, half board is really good and different choice for dinner every night.
Stayed 4 nights in Aug 2024

4/10

Great property overall. Really clean and well kept. Front desk service team could really use an education on hospitality. Tried to make multiple request by calling front desk and they did not want to seem to help accommodate. Not all too friendly either. Breakfast buffet had great selection. Houskeeeping staff was amazing ensuring room cleanliness. Overall a great stay. It would be More amazing if the front desk staff could be more accommodating to guests needs especially for being a 4 star hotel, now I can see why they are not a 5 star.
Stayed 5 nights in Mar 2025

10/10

Super comfortable and clean hotel, excellent location, amazing food
Stayed 5 nights in Sep 2023

10/10

Great hotel a block from the beach. They offer a great breakfast and dinner buffet. The room we stayed had a view of the 2 swimming pools and partial ocean view.
Stayed 6 nights in Jun 2024

10/10

It was an excellent choice for our holiday.
Stayed 4 nights in Nov 2023

10/10

excellent hotel, great facilities
Stayed 4 nights in Aug 2023

10/10

The staff were brilliant, many thanks for their service and amazing hotel!
Stayed 5 nights in Feb 2024

10/10

The stay was excellent. Beautiful location, nice large pool and the views were amazing from the balcony

8/10

Really good hotel with staff that leave room to improve.
Stayed 7 nights in Feb 2024

10/10

2nd time in the hotel- with our child now. everything was fine, very nice hotel and personal. short way to the sea. we booked hotel with breakfast, this was very nice too. we will come again.
Stayed 10 nights in Jun 2024

10/10

Lovely spacious rooms, always enjoy our stay. The staff are very polite and nothing is too much trouble. Will be returning again, our 11th visit as it’s got all that we need on our cycling holidays.
Stayed 7 nights in Oct 2023

10/10

Our stay was fabulous, very clean modern hotel! We had a junior suite with a terrace and sea view. Breakfast was amazing, with so many options. We would definitely be coming back!
Stayed 6 nights in Nov 2023

8/10

The property is new, very good but very busy. The areas around hotel, is for younger Europeans not British. Not suited to older people
Stayed 4 nights in Aug 2024

8/10

the staff was very friendly, clean hotel, great rooms, lots of food options however quality of food could have been improved (some food was salty). good location by the water and good amenities. just wish we didn’t have to pay for water.
Stayed 4 nights in Feb 2024

10/10

All very good
Stayed 7 nights in Apr 2024

6/10

The property was great the place clean all over is great but staff needs to learn other language then just Spanish and be friendlier seems they don’t care except couple of them
Stayed 4 nights in May 2024

10/10

5 star quality.
Stayed 4 nights in Feb 2024

10/10

Everything about the hotel was 1st class. From the staff on reception, polite and helpful. To the cleanliness of our room, choice of food both in the morning and at dinner and the feel of security within the hotel. Will be back.
Stayed 10 nights in Mar 2024

8/10

Generally just a great hotel complex with everything you need. The pool area is probably the highlight for me. Would have been nice with a “real” restaurant and not just a buffet for dinner if you don’t feel like going somewhere in the evening. Can only speak for the room we got that while generally nice and tidy it could use a bit of a fix up to remove some wear and tear after years of use. Nothing major though. At this price level I would expect a basic fridge in the room to keep drinks cold.
Stayed 8 nights in Aug 2024

8/10

At the pool the wifi (wlan) was not good. Very poor. In generally the hotel eas good.
Stayed 7 nights in Aug 2023

4/10

My AC would not work even though I followed all of the instructions from the very rude front desk. The room had no coffee or a mini bar as was advertised. The bar stuff was not knowledgeable about common cocktails. The bathroom was also not fully stocked. The only positive was the comfortable bed and the helpful overnight concierge. It was far too expensive to feel so uncomfortable and be treated poorly.
Stayed 1 night in Jul 2024

8/10

Requested a King bed and received two singles without notice.
Stayed 6 nights in Nov 2023

2/10

Don't stay here or in this area. Flew in from Canada, after 16 hours flight, the AC Does not work!! The hotel lied to us and said they will get a technician to fix it and for 2 days no one could get it to work. Finally, one staff told us there is a regulation in Spain that customer cannot use the AC thermostat and they control it. I almost had a heat stroke, it was uncomfortably hot and stuffy. AC did not work, we checked out 2 days early and got out of there. The hotel staff is unfriendly and no customer service skills, they did not refund us for our 2 nights $700/night and lied that AC was working. The entrance lobby has FULL air condition but everywhere else there is supposedly a regulation. Good way to fool customers. We tried to choose luxury but this is not. Area is full of drunkies and loud. Breakfast was good but exactly at 1030am they turned off the lights in the restaurant while we are eating, WHO does that in a luxury hotel? If we are paying $700 / night then we are not beggars for food! Just need some relaxation while eating, not turning off lights and machines. It's just a massive hotel with a nice pool but nothing beyond that!

10/10

Das Hotel immer zu empfehlen!
Stayed 5 nights in May 2025