4/10 Poor
Ashlyn
Travelled with partner
20 Jul 2024
Disliked: Staff & service, property conditions & facilities
Our sheets and bathroom were clean but there was dead bugs squished to the wall, a mildew smell when you walked in (I’m guessing due to the pool being beside us so whatever) the room outlets looked dirty and outdated, however my biggest complaint I have, I got charged double with out permission due to being checked in wrong. When asked for help asma was very kind but I was told to call Expedia myself for their mistake. After all morning of trying to contact someone through Expedia I was given multiple dead end phone numbers. When dealing with the manager I was rushed off the phone and told he will deal with it later. My husband called and was still not helpful . Apparently it is being dealt with however we will see what bs they come up with. Will never book with this hotel again. I shouldn’t have to deal with this the following morning after returning from our stay.
Ashlyn
Stayed 1 night in Jul 2024