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Four Points by Sheraton Medan

4.0 star property
Hotel in Medan with full-service spa and 24-hour fitness centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Medan

Outdoor pool
Meeting facility
Exterior
Minibar, in-room safe, soundproofing, cots/infant beds
Minibar, in-room safe, soundproofing, cots/infant beds

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included
  • Air conditioning
The price is €52
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, soundproofing, cots/infant beds

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Bathrobes
Private bathroom
Hairdryer
Bidet
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, cots/infant beds

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Bathrobes
Private bathroom
Hairdryer
Bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Minibar, in-room safe, soundproofing, cots/infant beds

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Separate bedroom
Hairdryer
Free bottled water
Minibar
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, soundproofing, cots/infant beds

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Bidet
Hairdryer
Bathrobes
Free bottled water
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Minibar, in-room safe, soundproofing, cots/infant beds

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hairdryer
Free bottled water
Minibar
Coffee/tea maker
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, soundproofing, cots/infant beds

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Bidet
Hairdryer
Bathrobes
Free bottled water
  • Sleeps 2
  • 1 King Bed

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8.0 out of 10, Very good, (134)
The price is €46
includes taxes & fees
29 Dec - 30 Dec
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About the area

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119

What's nearby

  • Grand City Hall - 4 min drive
  • Sun Plaza - 6 min drive
  • University of North Sumatera - 6 min drive
  • Medan Mall - 6 min drive
  • Maimun Palace - 6 min drive

Getting around

  • Medan Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 60 min drive

Restaurants

  • ‪Kerang Rebus Sumber Rejeki - ‬3 min walk
  • ‪Nasi Goreng Kak Ramla - ‬8 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪A&W - ‬7 min walk
  • ‪Kopikuni - ‬9 min walk

About this property

Four Points by Sheraton Medan

Upscale hotel in a shopping district
A corner/local shop, a free daily manager's reception and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Medan. Treat yourself to aromatherapy, a facial or a body scrub at Puncak Alam Spa, the on-site spa. The on-site restaurant, The Eatery, offers breakfast, brunch, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • A computer station, a TV in reception and wedding services
  • Luggage storage, a 24-hour front desk and a front desk safe
Room features
All 220 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Showers, free toiletries and hairdryers
  • 32-inch LED TVs with cable channels
  • Fridges, cots/infant beds and coffee/tea makers

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay.
Cots (infant beds) are available for IDR 350000.0 per stay

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Does Four Points by Sheraton Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Four Points by Sheraton Medan?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Medan on 6 Jan 2025 start from €51.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Medan?

Self-parking is free at this property.

What time is check-in at Four Points by Sheraton Medan?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Medan?

Checkout is at noon.

Where is Four Points by Sheraton Medan located?

Located in the heart of Medan, this spa hotel is within 2 miles (3 km) of Plaza Medan Fair, Sri Mariamman Temple and Rahmat International Wildlife Museum & Gallery. Sun Plaza and Grand City Hall are also within 3 miles (5 km).

Four Points by Sheraton Medan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 113 reviews" "
Rating 8 - Good. 55 out of 113 reviews" "
Rating 6 - Okay. 7 out of 113 reviews" "
Rating 4 - Poor. 6 out of 113 reviews" "
Rating 2 - Terrible. 4 out of 113 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sondang Meyhwa Angeline, Jagakarsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024

8/10 Good

Faizal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024

10/10 Excellent

Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Santo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love you
This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

10/10 Excellent

Tati

Travelled with group
Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023

4/10 Poor

Bernard

Business traveller
Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel wz family friendly.
Very good for family stay
Stayed 4 nights in May 2022

10/10 Excellent

Mohd Rahman Bin

Stayed 1 night in May 2022

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

2/10 Terrible

HENDRY

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice and clean in the heart of the city
Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019

8/10 Good

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019

8/10 Good

Chee Wan

Liked: Cleanliness, property conditions & facilities, room comfort
So So Hotel
Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019

4/10 Poor

Paul, California

Travelled with partner
Liked: Amenities
Disliked: Staff & service
You can hear sound from other room and hallways. Need improve soundproof.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disappointed experience
*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
Stayed 1 night in May 2019

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was stayed in room 521 for 11/5 and room 824 for 14/5-16/5, my very important eye drops medication have been thrown away by Housekeeping worker on the 15/5 that i left it on the table. I reported this matter to the female staff at the counter while check-out on 16/5.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plain looking lobby
Stayed 2 nights in Apr 2019