2/10 Terrible
Timothy
Travelled with partner
9 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We tried to check-in 2 hours early, but room not available (OK), returned at 3 pm and given a superior room but prebooked a Junior Suite with Terrace. Staff said the superior and junior suite we the same. 3 night stay for two people - one small bottle of water, one coffee and milk sachet for 3 days for two people, but kettle and coffee machine in room. Spoke to staff again at check out and this time they said Expedia canceled our room, but they did their best to find alternative but it wasn't the Junior suite. However, they said Expedia cancelled the room, but I didn't need to pay because they had already received payment for the Junior Suite (but who from ???).
I requested 2 bottles of water and two coffee sachets for the room, I was charged twice the cost in the bar downstairs and they wouldn't give me a cost breakdown until after I had paid. There were no bathrobes as advertised, some of the power sockets didn't work. The staff were untruthful about our room, but took our money for other Junior Suite - very unsavoury experience and couldn't recommend.
Timothy
Stayed 3 nights in Oct 2024