Mercure Hythe Imperial Spa Naturel

The staff was excellent Hotel itself ok

Overall good stay, restaurant staff and cleaners were very polite and friendly. Very peaceful settings, easy parking. Loved the golfing range and price. Room was nice overall, modernised with electrical options for do not disturb, curtains, LED mirror, mattress and pillows were divine. Cleanliness (attention to detail) lacked at times, found a popped balloon under the seat upon check in, the drawers leather was peeling away and creaked whenever you opened or closed it, no toilet scrub brush, found hair in various places. Also, internet stopped working for like an hour one evening so couldn’t watch apps on tv. Pool and steam room area were well taken care of by cleaners, sweeping the water away and replacing towels etc. but the area itself is small, limited space to sit, in the pool there is only stairs to sit on other than 4 beds, jacuzzi bubbles very powerful so couldn’t have them on for long, under the stairs was quite rusty. Gym was small with limited facilities, but ok to go to in the morning when quiet. Forgot our sunglasses in the range area, they were not handed in to reception or the range staff unfortunately, so assumed to have been taken.

Super hotel in a wonderful location. Will definitely visit again soon.