Metz-Robert Holidays

Hotel Pastel was beautiful! The room was clean and accommodating, and the staff was kind and helpful. The location is very convenient, and I will book this place again in the future!

Front desk people are wonderful! Very helpful and breakfast was good!

My son and I absolutely loved this hotel. It was beautiful and the staff were incredibly friendly, helpful and kind. The food and drinks were excellent and the staff went above and beyond to ensure a thoughtful stay for us. We also enjoyed the excellent service and look forward to coming back.

Excellent property but communication with staff at reception was a bit mixed. We had a few issues with our room around the air conditioning which they struggled to sort. Surprising for a 5 star hotel

The location of this property was on a quiet street and yet close to many things to enjoy on foot including the Opera Metro. All of the staff was very kind and spoke English, French to help us practice and other languages. Our VP status entitled us to a complementary bottle of Prosecco all of the reception staff was eager to remind us we had available to us, and when we did decide to enjoy it, it was delivered to us with two champagne flutes immediately. We enjoyed having the balcony. We enjoyed the details from the hotel room, cleaning staff like decorating the tissue paper and placing our makeup items into glasses to organize the sink area The beds & bedsheets were extremely comfortable. Breakfast included hot and cold items and was just right. Umbrellas were offered to us & lots of heating inside. the complementary Lavazza espresso, coffee, latte machine in the Lobby was invaluable and high-quality. We also had a Nespresso machine in our room and a carafe of filtered water filled daily. Our two story room had the small lounge/ closet / dressing area downstairs & bedroom, second balcony, shower & WC on upper level.