2/10 Terrible
Jean-Dirk
Travelled with partner
1 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
CAUTION! The booking is a room in a SHARED apartment with a SHARED bathroom, similar to a hostel.
We booked a double room with balcony and private bathroom. What we got instead was a bedroom in a shared apartment where the bathroom was shared with other guests in the same unit. There are 2 other bedrooms (up to 4 other guests) in the unit. The photos made it look like the unit was private and there was never any mention of being in a shared apartment. We were in bed when suddenly someone opened the door and walked into the unit. They were as surprised as we were that it's shared. Absolutely terrible experience.
After we complained the management company changed us to another building one block away where we had an ensuite bathroom but again the unit was SHARED. We are travelling from abroad and only after they moved us they told us that in order to get into the building we have to call them every time to come and open up. This is a significant problem. Unless you have a local cellphone plan, you can basically not get back into the building when you leave.