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Papillon Lagoon Reef

3.5 star property
Family-friendly fun on the beach, with outdoor pool

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Photo gallery for Papillon Lagoon Reef

Outdoor pool, pool umbrellas, pool loungers
Double Room, Beachfront | Beach/ocean view
Outdoor pool, pool umbrellas, pool loungers
Ecotours
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Spa
  • 24/7 front desk
  • Pool
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double or Twin Room, Garden View

Double or Twin Room, Garden View

Double or Twin Room, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Ceiling fan
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Beachfront Suite

Beachfront Suite

Beachfront Suite

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Separate bedroom
Ceiling fan
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Garden View

Family Room, Garden View

Family Room, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Ceiling fan
2 bathrooms
Private bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room, Beachfront

Double Room, Beachfront

Double Room, Beachfront

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Ceiling fan
Separate bath and shower
Private bathroom
Bathrobes
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 1 Double Bed

Similar properties

On the beach, white sand, scuba diving, snorkelling

Diani Reef Beach Resort & Spa

  • Pool
  • All-inclusive
  • Kids pool
  • Parking included
8.0 out of 10, Very good, 341 reviews
The price is €133
includes taxes & fees
1 Mar - 2 Mar
Diani Reef Beach Resort & Spa
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About the area

Map
Diani Beach Road, Diani Beach, Kwale County

What's nearby

  • Diani - Chale Marine National Park and Reserve - 1 min walk
  • Kaya Kinondo Sacred Forest - 8 min walk
  • Diani Beach - 17 min walk
  • Galu Kinondo - 6 min drive
  • Chale Beach - 13 min drive

Getting around

  • Ukunda (UKA) - 28 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬14 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬13 min drive
  • ‪Kole Kole Restaurant - ‬10 min drive
  • ‪Tandoori - ‬11 min drive
  • ‪Manyatta Resort - ‬12 min drive

About this property

Papillon Lagoon Reef

Family-friendly hotel near Diani Beach
Take advantage of a playground, a hair salon and an arcade/games room at Papillon Lagoon Reef. This hotel is a great place to bask in the sun with a beachfront location and scuba diving. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local and international cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), free newspapers and multilingual staff
  • A 24-hour front desk, a gift shop and wedding services
Room features
All 149 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and separate sitting areas.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Wardrobes/cupboards, separate sitting areas and ceiling fans

Languages

English, German, Italian, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Baobab Restaurant Terrace
  • Lagoon Lounge
  • Pool Bar
  • Poolside Bistro

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Scuba diving
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via boat and shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces a smart-casual dress code at the restaurant in the evenings. Collared shirts and closed shoes are required for men.

Renovations and closures

The property is closed between 6 May and 15 June.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Important information

Optional extras

  • Airport shuttle fee: KES 6426.16 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: KES 6426 (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Papillon Lagoon Reef Hotel
Papillon Lagoon Reef Diani Beach
Papillon Lagoon Reef All Inclusive
Papillon Lagoon Reef Hotel Diani Beach

Frequently asked questions

Does Papillon Lagoon Reef have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Papillon Lagoon Reef pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Papillon Lagoon Reef?

Self-parking is free at this property.

What time is check-in at Papillon Lagoon Reef?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Papillon Lagoon Reef?

Checkout is at 10:00 AM. Late checkout is available for a fee (subject to availability).

Does Papillon Lagoon Reef provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 6426.16 per vehicle applies.

Where is Papillon Lagoon Reef located?

Nestled on the beach, this Diani Beach hotel is within 1 mi (2 km) of Diani - Chale Marine National Park and Reserve and Diani Beach. Galu Kinondo and Kaya Kinondo Sacred Forest are also within 3 miles (5 km).

Papillon Lagoon Reef Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 14 reviews
Rating 8 - Good. 2 out of 14 reviews
Rating 6 - Okay. 4 out of 14 reviews
Rating 4 - Poor. 2 out of 14 reviews
Rating 2 - Terrible. 0 out of 14 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

jaden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
If you want a getaway, get away from this hotel!
This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort.
Stayed 3 nights in Jan 2024

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness
The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.
Stayed 1 night in Jan 2024

6/10 Okay

Sameer

Travelled with group
Disliked: Property conditions & facilities
OK Experience
I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.
Stayed 4 nights in Jan 2024

8/10 Good

Korazon Akwino

Stayed 1 night in Jul 2023

4/10 Poor

DZMITRY, Minsk

Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
6 out of 10
The stay was okay but I wouldn't return. I paid for a type of room and upon arrival they had assigned me something totally different. I would have been okay with it if they would have asked me first. The family rooms don't have tvs. The AC is on a schedule and does not run during the day. You can't feel the ceiling fan when sleeping because they have a piece of fabric over the beds. It would have been smarter to put mesh. The room's already decent size. The food was good. The property needs updating. I primarily chose this location because it was all inclusive.
Stayed 2 nights in Dec 2021

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay anywhere else!
Our recent stay here was beyond what we expected! Every single member of the staff as outstanding from the manager Anthony who assisted our needs. Frederick in reception that helped us book our train/flights. Fredrick and Mary at the cash bar who make the most incredible pina coladas. Sarah and her daily massages. Henry, Raphael, Albert and Victor. The rooms were very comfortable, clean and we enjoyed the monkey, baboon visitors each day. The atmosphere here is calm, clean and relaxing. We will be back!
Stayed 3 nights in Dec 2020

8/10 Good

isabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel très bien situé. Personnel très sympathique. Cadre idyllique
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive beach hotel
The food was better than expected, nice pool with no loud music. Right by the beach in the south end. Staff helpful and Even gave us a WiFi booster. Unfortunately it didn’t help so only WiFi in lobby. Monkeys steal your stuff. But good value for money.
Stayed 6 nights in Oct 2023

10/10 Excellent

veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piccolo villaggio in cui non manca nulla: cibo vario, personale cortese e molto disponibile, animazione soft e non stressante, camere sempre pulite..... insomma tutto perfetto
Stayed 6 nights in Aug 2023

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable, lieu superbe avec piscine et mer à proximité. Services impec, je recommande +++
Stayed 3 nights in Sep 2023