2/10 Terrible
Lilian, Kennesaw
26 Nov 2024
I did not get to stay at this hotel. My son ended up catching pneumonia a week before the trip and had to be hospitalized for 6 days. I reached out to the hotel (didn’t get anyone and wasted an international call twice) and Expedia. Expedia even called the hotel and was unable to reach someone. Expedia asked me to call back but when I called back I didn’t even get a human being. This is sad because as a Hilton honors member I expected something better than the little I got trying to make changes to this reservation. Money down the drain. I’ll make sure not to book this hotel next time I go back to Jamaica.
Lilian
Stayed 3 nights in Nov 2024