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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property
Luxury resort on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Aerial view
Premium bedding, minibar, in-room safe, blackout curtains
Aerial view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Parking included
    Parking included
  • Room service
    Room service
The price is €271
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront | Living room

Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 152 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 152 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 78 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 334 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Fridge
Plasma TV
Washer/dryer
Ceiling fan
Premium bedding
  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Garden View

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Ceiling fan
  • 408 sq m
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 152 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View

Deep-soaking bathtub, rainfall showerhead, designer toiletries

Suite, 1 Bedroom, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 96 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 184 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Ceiling fan
Blackout curtains
Sofa bed - single
Premium bedding
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Oceanfront

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 408 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 240 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

Similar properties

2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Hilton Rose Hall an All-Inclusive Resort

On private beach
Pool
All-inclusive
Spa
8.6 out of 10, Excellent, (2001)
The price is €325
includes taxes & fees
4 Dec - 5 Dec
Hilton Rose Hall an All-Inclusive Resort
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About the area

Map
Rose Hall, St James, Montego Bay

What's nearby

  • Half Moon Golf Course - 15 min walk - 1.3 km
  • Montego Bay Convention Centre - 16 min walk - 1.3 km
  • White Witch of Rose Hall Golf Course - 3 min drive - 2.1 km
  • Cinnamon Hill Golf Course - 3 min drive - 2.6 km
  • Rose Hall Great House - 3 min drive - 2.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 18 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬10 min walk
  • ‪Lobby Bar - ‬4 min drive
  • ‪Choicez - ‬6 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬1 min walk

About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

Luxury all-inclusive resort near Rose Hall Great House
At Jewel Grande Montego Bay Resort & Spa – All Inclusive, you can look forward to an adjacent golf course, 2 swim-up bars and 2 poolside bars. With a private beach, beach cabanas and beach massages, this resort is the perfect place to soak up some sun. Treat yourself to a facial, a body treatment or a manicure/pedicure at the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Fitness classes and Pilates classes are offered at the gym; other things to do include kayaking and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and shopping on-site.
Other perks at this resort include:
  • 2 outdoor pools with 2 swim-up bars, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and beach umbrellas
  • Massage treatment rooms, beach towels and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 217 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns. Guest reviews speak positively of the cleanliness, size rooms at the property.
More amenities include:
  • Reusable coffee/tea filters, LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, designer toiletries and deep-soaking baths
  • Plasma TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Cricket's Beach Grill
  • Fiery Pelican Outdoor Gri
  • Le Bouchon
  • Pierside Restaurant
  • Waves

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (4,295 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 12 floors
  • 3 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 33 per person (return)
  • Airport shuttle fee per child: USD 16.5 (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Frequently asked questions

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Jewel Grande Montego Bay Resort & Spa – All Inclusive on 1 Dec 2024 start from €271.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Jewel Grande Montego Bay Resort & Spa – All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Checkout is at 11:00 AM.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 33 per person applies.

Are there all-inclusive benefits at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Yes, the property is all-inclusive.

Where is Jewel Grande Montego Bay Resort & Spa – All Inclusive located?

Located in Montego Bay, this beachfront resort is next to a golf course and within 1 mi (2 km) of Three Palms Ocean Course and Jamaica Beaches. Rose Hall Great House is 2 mi (3.3 km) away.

Jewel Grande Montego Bay Resort & Spa – All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 796 out of 1263 reviews" "
Rating 8 - Good. 261 out of 1263 reviews" "
Rating 6 - Okay. 120 out of 1263 reviews" "
Rating 4 - Poor. 44 out of 1263 reviews" "
Rating 2 - Terrible. 42 out of 1263 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

humayon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. The best landscaping I’ve ever seen. The views were breathless. The people, butlers, including Chantelle, Denton and Ashton were amazing. The restaurants were decent. Initially, we got a room very close to the highway and had a lot of noise, but we were able to switch after a few nights. Make sure to get a room facing the ocean and not close to highway. Did have issues with hot water in the shower from time to time but not terrible . Gym was just OK and could use an upgrade. Spa was very good but fairly expensive. All peope were very friedly. Best Resturant was La bouche steak house . Best salad.
Stayed 6 nights in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience food was great. Beach was great and definitely the drinks were spectacular and the hospitality was Excellent . Everyone was friendly…. Definitely will go back….
Stayed 3 nights in Nov 2024

6/10 Okay

Devon

Travelled with family
Liked: Cleanliness
We have stayed here before ( 2 ) times and that's the reason we came back. But this time was not good. We had a problem with hot water. Had to wait for food at 2 different restaurants for an HOUR and we had reservations. The hotel has went under new management and you can tell. Not the same at All. Had you waiting for a table at the bar when there are tables available.Had me wait for 45 minutes for a table for one. And had at least 6 tables open or more so I asked could I get the food to go? I wanted to see how long it would take for a pizza to go? Thats one of the restaurants I waited an hour after waiting 45 minutes for a table. The two young ladies couldn't tell me why the wait was so long? My pizza finally came When the manager seen that I was still waiting. Before if they didn't have what we wanted they would go and get it or find it. But this time we don't have it. The place would be spotless now you can tell. We watched them get a wedding reception together and it was looking so good and they didn't finish the job. The bride and groom was upset and they let them know right then. You spend all that money and you didn't finish???? November 15-19 2024 was the last time at this hotel.
Stayed 4 nights in Nov 2024

8/10 Good

Laura

food could have been better and there needs to be a full length mirror in every room
Stayed 4 nights in Nov 2024

10/10 Excellent

marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, fun activities, attentive staffs, wide variety of restaurants
Stayed 1 night in Nov 2024

8/10 Good

Natasha

Travelled with family
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good
Stayed 3 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about the jewel grande! Was about 2 hours late checking out. No extra charge! My home away from homè. Very relaxing. Just what i needed!
Stayed 4 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the kindness of the staff
Stayed 3 nights in Nov 2024

8/10 Good

MACRINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property, clean, superb beachfront and amenities. Not a great food selection, but the a la carte menus were decent.
Stayed 7 nights in Sep 2024

2/10 Terrible

Kathryn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Rene Fabricio

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

10/10 Excellent

Carlos Turnbull

Travelled with partner
Liked: Amenities
Great experience!! Spa is kind of expensive, but i was told to bargain a deal next time. Otherwise this was a great getaway!
Stayed 2 nights in Nov 2024

10/10 Excellent

Valene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Walter Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Nov 2024

8/10 Good

Megan M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & friendly service. The pool And beach we’re exquisite
Stayed 4 nights in Nov 2024

10/10 Excellent

Thomas R

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Nov 2024

6/10 Okay

Uniqua

Stayed 4 nights in Oct 2024

6/10 Okay

sathish

Few of the staff were very rude in the restaurant. some of them were great. Even though it was off season, room service request like towels and other services took long time
Stayed 4 nights in Nov 2024

10/10 Excellent

DeVondra

Travelled with partner
Liked: Amenities, property conditions & facilities
Only stayed one night due to our flight being delayed because of a hurricane. The resort was really nice and spacious. Great night activities and the Italian restaurant was amazing. Staff were all very nice. Would definitely stay again.
Stayed 1 night in Oct 2024

4/10 Poor

David, Indianapolis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property did not have warm hot water for 2 out of the 4 days I needed to shower.
Stayed 3 nights in Oct 2024

8/10 Good

Felicia

Stayed 3 nights in Oct 2024

6/10 Okay

Marvyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has all the hallmarks for greatness, however… - Our butlers’ communication style was robotic and therefore we didn’t build the rapport we previously had, with Garcon, when we stayed here 18months ago. - Entertainment team were not as proactive in gathering people to join in activities as the spa team (more about that later). We had to keep asking as some activities were scheduled but not happening. However, thanks and recognition must go to *Jermain, who built a good rapport with our teens. Genuine friendship formed - they’ll miss him. He’s a a star! - The spa is so pricey it’s off putting. If they just dropped their prices a bit, the staff wouldn’t have to spend more time canvassing for business than they do actually doing spa treatments. Special mention must also go to Shana - she knew our entire family by name and what our favourite drinks were. Such a happy soul!
Stayed 8 nights in Oct 2024

6/10 Okay

Jay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It would be nice if you updated the condition of the building, it’s outdated. Checking in was a night mare. Although we arrived at 2 pm but our room was not ready, and we had to wait 2.5 hours. That is inconvenient after a very long flight.
Stayed 4 nights in Oct 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024