Overall this was a very disappointing chalet. Cleanliness was the biggest issue, there were issues in every room. The tea-towels had a dreadful smell and not fit for purpose, we complained immediately and they were replaced but unfortunately the replacements were just the same. The towels were almost as bad and stained. Kitchen pots wand pans, utensils etc all had to be washed prior to use. There was quite a lot of dust and dirt around the chalet and generally felt unkempt.
The TV didn't work all week and when we reported this, we were told it was due to the weather, when it was a largely dry and bright week.
Worst of all was the hot tub, it looked very murky but we were told it was the type of chemicals they use there. Two of the children became very sick, one was almost hospitalised! Missing valuable days of skiing ..... Also two of the children sustained injuries from the hot tub where there were missing jet covers, leaving sharp edges. There was so much debris down the side of the tub, it looked like a major health hazard in itself !
Upon return the owner informed us that the tub looked the way it did because a previous tenant had put bubble bath into the tub. With that knowledge, it should have been out of bounds until it could be emptied! And we should have been informed...
On a general note, we found the chalet to small for 10 people and the advertised boot room was just a large cupboard with no lighting and no room to sit and put on/take off your boots etc.
Naturally we asked for a partial refund from the owner and eventually he offered a tiny discount if we used the chalet again! Which was unbelievable as everyone of our guests were so disappointed and pledged never ever to use this chalet again.
Helene Longshaw - April 2016