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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban Mountain View hotel in North Los Altos with free parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Outdoor pool
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Front of property

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Breakfast available
  • Pet-friendly
  • Gym
  • Housekeeping
  • 24/7 front desk
The price is €92
includes taxes & fees
26 Dec - 27 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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Front of property

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Parking included
Free WiFi
Air conditioning
8.8 out of 10, Excellent, (263)
The price is €81
includes taxes & fees
25 Dec - 26 Dec
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About the area

Map
Mountain View, CA

What's nearby

  • Googleplex - 5 min drive
  • Shoreline Amphitheatre - 7 min drive
  • Palo Alto VA Hospital - 7 min drive
  • Stanford University - 8 min drive
  • Stanford University Medical Center - 12 min drive

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 20 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Boba Bliss - ‬11 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Gen Korean BBQ House - ‬8 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Hotel near Palo Alto VA Hospital
Located close to Googleplex and Shoreline Amphitheatre, SureStay Plus Hotel by Best Western Mountain View provides a fireplace in reception, a gym and a business centre. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self-parking
  • Self-service breakfast (surcharge), a 24-hour front desk and smoke-free property
  • A TV in reception, concierge services and coffee/tea in reception
  • Guest reviews say great things about the helpful staff
Room features
All 71 rooms include comforts such as fireplaces and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs.
More amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Self-serve breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The seasonal pool will be open from 01 May to 31 October
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

Does SureStay Plus Hotel by Best Western Mountain View have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on 26 Dec 2024 start from €92.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Mountain View pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 30 per accommodation, per day. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Mountain View?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Mountain View?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at SureStay Plus Hotel by Best Western Mountain View?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Mountain View located?

Located in North Los Altos, this hotel is 2.5 mi (4.1 km) from Palo Alto VA Hospital and 2.7 mi (4.3 km) from Googleplex. Shoreline Amphitheatre and Stanford University are also within 6 mi (10 km). San Antonio Station is 16 minutes by foot.

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 207 out of 894 reviews" "
Rating 8 - Good. 313 out of 894 reviews" "
Rating 6 - Okay. 202 out of 894 reviews" "
Rating 4 - Poor. 107 out of 894 reviews" "
Rating 2 - Terrible. 65 out of 894 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and reasonable while mu son was in the hospital.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Stayed 7 nights in Nov 2024

8/10 Good

Wagner

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I serves the purpose very well if you are travelling alone for work or just want a place to sleep. Parking, breakfast, gym room are very good. The room are clean and functional.
Stayed 5 nights in Nov 2024

2/10 Terrible

Norma

Travelled with family
Disliked: Amenities, property conditions & facilities
Has no elevators for wheel chair access
Stayed 1 night in Nov 2024

4/10 Poor

Abigail

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was ok. Just a few things. Cobb webs near the window. Like it has not be cleaned in years. Shower curtain had mold, same as well, like it had not been changed in years. The lock for the door was broken.
Stayed 2 nights in Sep 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Elizabeth

Liked: Property conditions & facilities, room comfort
It was okay
The bed was super comfortable and the pillows were great. Good water pressure too. The not so good was the fact that we started out with not even a quarter roll of toilet paper and quickly ran out and waited hours for more to arrive. Finally I had to swipe some off a cleaning cart. They didn’t clean our room every other day as requested. The cleaning woman walked into our room while we were there, didn’t knock…good thing we were clothed. And the breakfast was rough. Dried out hot food and tasteless everything else. The parking at night is also a joke.
Stayed 5 nights in Sep 2024

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
My only quibble is breakfast: Management needs to work on breakfast to create more options. It's also dry. And they need to add a waffle maker with real syrup. Now if you're reading this: Remember this is an old hotel in Mountain View that has been restored and updated. It's not the Mandarin in San Francisco with breathtaking views of the bay. I stayed 2 weeks for family business reasons, and I really appreciate the staff's friendliness and the cleanliness of the facility.
Stayed 7 nights in Aug 2024

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away from this one.
Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.
Stayed 1 night in Jul 2024

8/10 Good

laurie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Staff was very friendly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Esther Joy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

John

Stayed 1 night in Jun 2024

4/10 Poor

Joan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
SureStay Plus Gets a D-Minus
Living approximately 45 miles from this property, my daughter and I made reservations for this two-night stay to ensure being on time for two successive days of early morning out-patient surgery appointments at a nearby medical facility. On check-in, desk staff said I would get no discount as a Best Western Rewards member since reservations were made through Hotels.com. The swimming pool was extremely cold. The Jacuzzi pool was empty and roped off with yellow tape (especially disappointing). We had to kill two spiders, one of which was hanging from the ceiling about four feet above my daughter's bed. Two bath towels were stained with wide black streaks and another had a large splotch of dried, cream-colored matter. The shower head was unreachable--so high above one's head it was difficult to get adequate coverage below the waist and the stream so strong it hurt top of the head.The TV had no screen guide nor name of program currently being viewed. There was no night light; had to use cell phone flashlight for night-time trip to bathroom. There was no printed literature on amenities--hours of operation for complimentary breakfast, for example. And the price paid through hotels.com was much higher than prices advertised on property’s web site. SureStay Plus in Mountain View, CA gets a D-minus from us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was small, quiet, and nice
Stayed 2 nights in Jun 2024

8/10 Good

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for my daughter’s graduation from Stanford Law, very close, great value, clean, bed was incredibly comfortable! Would stay again and I am usually a 5 star hotel person. Kudos to this property!
Stayed 5 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
All was great but no refrigerator
Stayed 2 nights in Jun 2024

6/10 Okay

Norma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great for public transit along the El Camino. The property itself needs updating, it’s quite shabby and there was mould around the bathtub. The breakfast is limited and the hot options are almost inedible. A good choice if you need to be close to this location (as we did) otherwise I’d avoid it.
Stayed 6 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Since the moment we entered we were welcomed by a friendly receptionist, the cleaners were great too and the staff in charge of breakfast was also helpful and efficient. We had a wonderful time there and will highly recommend to anyone who would like to spend time in a convenient and friendly place.
Stayed 5 nights in May 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Yesica

Travelled with family
Liked: Cleanliness, staff & service
We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.
Stayed 1 night in May 2024

8/10 Good

Wagner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.
Stayed 4 nights in Apr 2024