Museo Conjunto Histórico de Birán

Have stayed here atleast 4 times in the past 2 years. It will be our last stay here. Gets more negative with each stay and not worth the cost or hassle. When something is missing from the room such as blankets, sheets, robes, soap, etc. It is very hard to get the items if you even receive them. The room could have been cleaner. Dust, dirt and hair alot of places throughout the room. Noticible hairs in the bathtub. Sticky countertops by the fridge area. Dirty glasses. We always bring Lysol wipes when traveling for these reasons. For the view the windows were very very dirty. My phone kept telling me to clean my lens when I tried to take a picture out of it. The staff isnt always helpful when needed. When calling down for help there is no response even when they say they will handle it. You have to personally go down and ask or it will not be handled. When offering an upgrade they offer the other hotel "The Crockford" at $330 extra per night. Insane. We are supposed to get a VIP upgrade when available but I guess this is different here. It would have been cheaper for me to outright book the Crockford. The last day my son woke up with bites all over. Showed the hotel staff they took pics, said a manager would come talk to us, they didn't, they made us wait and wait. After no show we decided to leave, they said they would call me. Finally called days later said they didnt find bedbugs so I still dont know what bit him up. Just fyi.

Great hotel in a convenient location

Huge, modern, luxurious hotel. Great pools and gym. The restaurants in the hotel were a little pricey.