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Best Western Plus Crystal, Hotel & Spa

4.0 star property
Art Deco hotel with full-service spa and sauna

Choose dates to view prices

Photo gallery for Best Western Plus Crystal, Hotel & Spa

Experience the charm of Crystal Hotel's historic facade, featuring an arched entrance and balconies with beautiful flowers.
Relax in our stylish lobby, surrounded by lush greenery and natural light.
Relax on the rooftop with a sofa, chairs, and a small table, surrounded by lush potted plants and a city view.
Relax in a stylish living space with a grey sofa, white armchair, and small coffee table.
Relax in a serene space with a comfortable bed, sofa, and desk, perfect for work or unwinding.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • 24/7 front desk
  • Air conditioning
The current price is €106
includes taxes & fees
10 Aug - 11 Aug

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
Blackout curtains
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000

What's nearby

  • Congress Center Jean Prouve - 3 min walk - 0.3 km
  • Place Stanislas - 6 min walk - 0.6 km
  • Nancy Hotel de Ville - 6 min walk - 0.6 km
  • Parc de la Pepiniere - 9 min walk - 0.8 km
  • CHU Nancy - 16 min walk - 1.4 km

Getting around

  • Nancy Station - 5 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive

Restaurants

  • ‪La Muraille de Chine - ‬5 min walk
  • ‪L'Excelsior - ‬3 min walk
  • ‪Le Pub - ‬3 min walk
  • ‪Little Delirium Café Nancy - ‬4 min walk
  • ‪Le Bouche à Oreille - ‬4 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

Upscale hotel in Nancy City Centre, remodelled in 2021
Take advantage of a terrace, a library and dry cleaning/laundry services at Best Western Plus Crystal, Hotel & Spa. Indulge in a body scrub, a facial and Ayurvedic treatments at the on-site spa. In addition to a bar and a business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), a computer station and a banquet hall
  • 3 meeting rooms, luggage storage and multilingual staff
  • Concierge services, a front desk safe and a 24-hour front desk
Room features
All 81 rooms boast comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 43-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, free infant beds and electric kettles

Languages

English, French

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includes taxes & fees
22 Jul - 23 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.50 for adults and EUR 7.50 for children
  • A bar/lounge

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 6 January to 26 January:
  • One of the swimming pools
  • Sauna
  • Spa
The following facilities are closed on Monday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 19.50 for adults and from EUR 7.50 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

Does Best Western Plus Crystal, Hotel & Spa have a pool?

Yes, this property has an indoor pool. One of the swimming pools is closed seasonally each year from January 6 until January 26.

How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?

As of 15 Jul 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Crystal, Hotel & Spa on 10 Aug 2025 start from €101.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Plus Crystal, Hotel & Spa pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Best Western Plus Crystal, Hotel & Spa?

Best Western Plus Crystal, Hotel & Spa doesn't offer parking.

What time is check-in at Best Western Plus Crystal, Hotel & Spa?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Best Western Plus Crystal, Hotel & Spa?

Checkout is at noon.

Where is Best Western Plus Crystal, Hotel & Spa located?

Located in Nancy City Centre, this spa hotel is within a 5-minute walk of Congress Center Jean Prouve and Chambre de Commerce. Villa Majorelle and Nancy Tourism Office are also within 10 minutes. Nancy Station is 5 minutes by foot.

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Best Western Plus Crystal, Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 192 out of 484 reviews
Rating 8 - Good. 218 out of 484 reviews
Rating 6 - Okay. 53 out of 484 reviews
Rating 4 - Poor. 12 out of 484 reviews
Rating 2 - Terrible. 9 out of 484 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well run hotel. Excellent property conditions. Wonderful bed.
Stayed 1 night in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Nancy

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, services, value
Stayed 1 night in Aug 2022

8/10 Good

Carl S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

****

Great location, modern and spacious rooms, and above all, wonderful staff. Breakfast is okay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.
Stayed 2 nights in Jun 2024

8/10 Good

Annie

Liked: Staff & service, room comfort

Overall a good experience

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Stayed 2 nights in May 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Stayed 3 nights in Jul 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Christian

Stayed 1 night in May 2025

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Sandrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout est parfait dans cet hôtel : la chambre, le spa, le rooftop et l’accueil par le personnel.
Stayed 1 night in Apr 2025

8/10 Good

Michel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Emeline

Stayed 1 night in Mar 2025

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Pierre guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art Nouveau weekend in Nancy

Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa.
Stayed 1 night in Feb 2025

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien je recommande
Stayed 1 night in Feb 2025

8/10 Good

Paul-Alain

Stayed 2 nights in Jan 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok sympa hôtel sympa bar
Stayed 1 night in Dec 2024

10/10 Excellent

Lilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Régis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024