Nappa Hotels

"X"

"Very dated with chipped paint in room, uncomfortable bed. No plugs near bed, no tissues in room. The checkin area looked good- it deteriorated as soon as you went up to the 2nd floor! Swimming pool closed after 4pm so no use to people working"

"I booked a two night stay to complete some work - I needed good WiFi and quiet. I got it. The room could've been cleaned better, particularly the bathroom where there were hairs. The bathroom needed maintenance: water leaked under the shower screen in the walk-in shower, the handles on the bath were wobbly and enamel was missing, there was no cold water (it was like warm, which meant having a drink of cold water wasn't possible in the room)."

"The room was very nice and very clean. The bathroom particularly was very modern and clean. The man looking after the breakfast room was lovely. "

"Parking is good we didn’t have a drink in the bar. We have stayed here many times over the years but it has gone downhill. Poor maintenance in the bathroom… no hot water for a shower or a wash! Went to breakfast and was told we had to be finished within half an hour… people on the next table… the waitress actually asked them to leave!! My husband complained at reception but they just said ok I’ll let them no… with no apology. Also check in not very welcoming! Also they have spoilt the countryside views by putting an 8ft fence up ! We will be looking elsewhere to stay next time! "

"We had 3 nights here and really enjoyed ourselves We made the most of the lovely pool. Had 4 swims in the 4days… the leisure staff were always so helpful and friendly. Very impressed with that and their happy attitudes. We enjoyed the 5*breakfast and ate in the restaurant twice in the evenings. The food was excellent and lots of choice. The staff were super helpful and efficient. Our room was serviced by excellent staff and one particular member really stood out to make our stay comfortable (Simran) … she was consistently super happy and helpful each day. Overall, we had a great stay and enjoyed all the places of much interest close by. Don’t miss Skipton Castle, Grassington, Haworth amongst just a few places. We didn’t get to experience the new restaurant but hope to visit again in the future. "

"Clean rooms "

"Poorly soundproofed No sleep. Elephants overhead "

"Room was clean, staff were friendly. The shower didn’t get warm but we had a bath instead"