2/10 Terrible
Wayne
31 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Check In Experience Ever!
After arriving
from Okinawa my family took an Uber to Tabino Hotel as no shuttle service was available. Was approximately 1145pm.
Upon arrival we received a very unwelcoming greeting by the front desk gentleman. He said pay now for the 2 rooms I had booked which I did. He then handed me my check in receipt. He then advised me that I booked the first room as NON SMOKING and the 2nd as SMOKING. I advised him there must be a mistake both rooms should be NON SMOKING. I requested him to please change the second room to NON SMOKING. At this point he became extremely aggressive stating there is nothing he could do it was not his mistake - the hotel was fully booked no Non Smoking rooms were available.
I agreed it must have been a mistake and it was not his hotel's fault. Again I insisted he find another Non Smoking room for us.
This is where the most bizarre thing happened. He started telling us to leave the hotel. He was cancelling our rooms. I told him we have paid for the rooms I want 2 Non Smoking Rooms. We began a very heated verbal exchange. Then the craziest thing happened! He then came out from behind the counter and physically started grabbing me to take away the check in paper. I told him to take his hands off me or I would call the police. My daughter in law stepped in and he backed off. It was late I had enough so I reluctantly said just give us the keys. I told him we have been travelling Japan for 3 weeks and have never encountered such
Wayne
Stayed 1 night in Oct 2024