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Puma House - Hostel

2.0 star property
Adults-only hostel in Natales with free parking

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Photo gallery for Puma House - Hostel

Exterior
Breakfast area
Interior
Exterior
Sextuple Mix Room | Room amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Parking included
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Cuadruple Mix Room

Cuadruple Mix Room | Room amenity

Cuadruple Mix Room

Highlights

Heating
Flat-screen TV
Hairdryer
3 bathrooms
Shared/communal kitchen
Satellite channels
Daily housekeeping
  • 12 sq m
  • Sleeps 1
  • 2 Single Bunk Beds

View all photos for Sextuple Mix Room

Sextuple Mix Room | Room amenity

Sextuple Mix Room

Highlights

Heating
Flat-screen TV
Hairdryer
3 bathrooms
Shared/communal kitchen
Satellite channels
Daily housekeeping
  • 9 sq m
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Standard Double Room, 1 Double Bed, Private Bathroom

Free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Private Bathroom

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Shared/communal kitchen
Satellite channels
Daily housekeeping
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room, private bathroom

Free WiFi, bed sheets

Standard double room, private bathroom

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Shared/communal kitchen
Satellite channels
Daily housekeeping
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Miraflores 742, Natales, Magallanes y la Antartica chilena, 6160854

What's nearby

  • Plaza de Armas - 11 min walk - 0.9 km
  • Puerto Natales Casino - 15 min walk - 1.3 km
  • Costanera - 2 min drive - 1.4 km
  • Cueva del Milodon - 2 min drive - 1.4 km
  • Mirador Cerro Dorotea - 3 min drive - 2.1 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 22 min drive

Restaurants

  • ‪La Picada de Carlitos - ‬8 min walk
  • ‪Yume - ‬2 min walk
  • ‪Last Hope Distillery - ‬6 min walk
  • ‪El Brisket - ‬10 min walk
  • ‪Café Melissa - ‬10 min walk

About this property

Puma House - Hostel

Hostel near a boardwalk
Puma House - Hostel provides amenities, such as an airport shuttle and a garden. Stay connected with free in-room WiFi.
Other perks include:
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and smoke-free property
  • A TV in reception, tour/ticket information and luggage storage
Room features
All guest rooms at Puma House - Hostel offer amenities, such as free WiFi.
More conveniences in all rooms include:
  • Flat-screen TVs with satellite channels
  • Communal kitchens, heating and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Bicycle rentals
  • TV in common areas

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Shared kitchen access

More

  • Heating

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:00 PM
Minimum check-in age - 12

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 19 per cent for credit card payments
The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 350 per vehicle (return)
  • Credit card charges are subject to a surcharge of 19 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Puma House Hostel Natales
Puma House Hostel
Puma House Natales
Puma House Puerto Natales
Puma House
Puma House - Hostel Natales
Puma House - Hostel Hostel/Backpacker accommodation
Puma House - Hostel Hostel/Backpacker accommodation Natales

Frequently asked questions

Is Puma House - Hostel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Puma House - Hostel?

Self-parking is free at this property.

What time is check-in at Puma House - Hostel?

Check-in start time: 2 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Puma House - Hostel?

Checkout is at 10 AM.

Does Puma House - Hostel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 350 per vehicle applies.

Where is Puma House - Hostel located?

Situated near a boardwalk, this hostel is within a 10-minute walk of Lago Nordenskjold and Última Esperanza Fjord. Plaza de Armas and History Museum are also within 15 minutes.

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Puma House - Hostel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 1 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Very good service and great information.
Stayed 2 nights in Feb 2025

10/10

This place is very clean and the dormitories are spacious and confortable, I highly recommand!
Stayed 2 nights in Feb 2024

10/10

We loved it here!!! Such an amazing time - the place is great and the host is lovely, even if he took a second to understand my accent - we would recommend anyone to go!
Stayed 6 nights in May 2023

10/10

Great place to stay, clean, good location and organised tours for us. Thanks
Stayed 4 nights in May 2024

10/10

I had a great time at Puma House. Juan, the owner, is a great host and gave lots of good advice for Torres del Paine. The place is clean, well-equipped, and in a good location. I highly recommend!
Stayed 4 nights in Dec 2023

10/10

Juan (and his lovely family) is a marvellous host, very kind and always ready to help you. The atmosphere of his guest house is very easy, it’s a pleasure to come back “home” after a day out for excursions in the nice little town and in the whole wonderful area. The little sitting room is very cosy and the kitchen well equipped. Thank you so much Juan, we had a wonderful time!!
Stayed 2 nights in Dec 2023

10/10

Juan and Héctor are the best hosts!! I can’t recommend Puma House high enough. The friendly atmosphere they create rubs off on the guests. Such and enjoyable time besides a good nights sleep. You will not be disappointed!! Stay with them!!
Stayed 4 nights in Feb 2023

10/10

Staff was super friendly. They keep the rooms and bathrooms clean at least once a day. They have fully functional kitchen. They also have lockers with the bed units for storage. I kept my luggage safely for 5 nights. And stayed there for 2 additional nights with full comfort.
Stayed 6 nights in Nov 2022

10/10

Juan and Hector were very friendly and helpful. The property is well maintained and they offer rental gear for people traveling around Patagonia. The only issue we experienced were noisy guests past the quiet hours. Without any of the hosts staying on the premises it forces the other guests to ask people to quiet down but makes things difficult if they do not share the same language. Otherwise, I would happily recommend Puma House to my friends!
Stayed 3 nights in Sep 2022

10/10

Ich habe mich so wohl gefühlt im puma House. Es war wirklich sehr heimelig und eine tolle Atmosphäre, um meine Tage nach dem W Trek zu verbringen.
Stayed 2 nights in Feb 2025

10/10

Stayed 2 nights in Nov 2024

8/10

Stayed 2 nights in Oct 2024

8/10

Experiência muito boa. Hostal bem localizado - perto de tudo, atendimento cordial, ambientes limpos, cama confortável e cozinha bem equipada. Café e chá disponível o tempo todo. Recomendo!
Stayed 2 nights in Mar 2024

10/10

El hostel es perfecto por donde sea que se lo mira. La limpieza es excelente, la cocina es amplia, cómoda, tiene todos los utensilios. El baño cuenta con secador de cabello y las duchas tienen espacio para vestirse. La ubicación es ideal porque está cerca de la terminal de buses. En el hostel cuidan todos los detalles, hasta la decoración es muy bonita. También, cuentan con el servicio de alquiler de equipamiento y asesoran muy bien a los pasajeros en relación con las excursiones y los trekking. La atención es de maravillas. Hospedarse aquí es la mejor elección!!!
Stayed 6 nights in Jan 2024

10/10

I would highly recommend this for your stay. It felt like I was a part of the community as soon as my stay began. The workers are super helpful and friendly. Beds were comfortable and rooms were clean! :)
Stayed 4 nights in Oct 2023

10/10

Stayed 7 nights in Feb 2023

6/10

Stayed 2 nights in Jan 2023

10/10

Excelente servicio, además de los dueños muy simpáticos y
Stayed 3 nights in Feb 2022

10/10

Todo muy cómodo, bien equipado y limpio, muy atentos los que atienden el hospedaje. 100% recomendado
Stayed 2 nights in Oct 2021

8/10

Un lugar muy bonito y acogedor sobre todo por el personal que trabaja ahi.
Stayed 2 nights in Mar 2020

10/10

I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!
Stayed 1 night in Mar 2020

10/10

Great location, lovely facilities, and they let us store our bags for 5 days while we did the W trek. Thank you Puma House!
Stayed 1 night in Jan 2020

10/10

Stayed 1 night in Jan 2020

8/10

Helpful staff! Warm and cozy bed! USB chargers right by the bed was a plus!
Stayed 2 nights in Dec 2019

10/10

バスターミナルから徒歩10分。とてもキレイで居心地の良い宿です。朝食付きで、しかも深夜に用意してくれるので朝早い出発でも問題なく食べれます。wifiも速いです。キッチンもあり自炊可能。ツアーも紹介してもらえます。
Stayed 2 nights in Dec 2019