4/10 Poor
Bernice S.
5 Nov 2024
Disliked: Cleanliness
Our stay here was exceptionally memorable
Unfortunately, it is for all the wrong reasons.
Check-in instructions were clear and simple, but the "parking on site" was misleading and we ended up paying for parking a block away. On arrival, we noticed a strong odor that worsened on our floor. The laundry room down the hall reeked of urine which worked its way into the apartment. Although the apartment was beautiful, it was overshadowed by a dirty couch, stained lampshades, dirty coffee mugs in the cabinet, and the overwhelming smell of urine. We bought air fresheners, but they only masked the smell. Someone finally cleaned the laundry room on day three, but the smell lingered. The thermostat was locked and hanging off the wall. The troubleshooting instructions were unclear, but we managed to unlock it ourselves. The Wi-Fi was unreliable. Trying to watch TV was frustrating as it disconnected frequently. The beds were overly firm, with one sagging in the middle. Sleeping was terribly uncomfortable. While the host was responsive, they didn’t address the odor or follow up on the escalation they mentioned after we brought up the urine smell twice. On the bright side, the bathroom was clean (the only part of the apartment that DID NOT smell like urine), and the location was fantastic. Most of our activities were conveniently within walking distance. Despite the beautiful design and responsive host, persistent issues left us disappointed. We wish the experience had been different, but ultimately it was 2/5 stars for us.
Bernice S.
Stayed 3 nights in Oct 2024