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Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 star property
Hotel with a fitness centre, a quick walk to Times Square

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites New York City-Times Square, an IHG Hotel

Suite, 1 Bedroom
Full-sized fridge, microwave, stovetop, dishwasher
Studio Suite, 1 Queen Bed, City View
City view
City view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
The price is €209
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
Hairdryer
Microwave
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
Hairdryer
Microwave
Electric kettle
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
HDTV
Hypo-allergenic bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
Hypo-allergenic bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
Hypo-allergenic bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
Hypo-allergenic bedding
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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The price is €132
includes taxes & fees
24 Nov - 25 Nov
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About the area

Map
339 W 39th Street, New York, NY, 10018

What's nearby

  • Times Square - 7 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Empire State Building - 16 min walk - 1.4 km
  • Rockefeller Center - 19 min walk - 1.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 29 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪Dear Irving on Hudson - ‬4 min walk
  • ‪Blue Ruin - ‬2 min walk
  • ‪The Joyce Public House - ‬3 min walk
  • ‪2 Bros Pizza - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

Hotel near Times Square
Located close to Madison Square Garden and Broadway, Candlewood Suites New York City-Times Square, an IHG Hotel provides dry cleaning/laundry services, a gym and a business centre. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Valet parking (surcharge), concierge services and free newspapers
  • A front desk safe, a lift and multilingual staff
  • A computer station, a TV in reception and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 188 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other amenities include:
  • Baths or showers, free toiletries and hairdryers
  • HDTVs with cable channels and DVD players
  • Kitchenettes, full-sized fridge/freezers and dishwashers

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75 per day)

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 36 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Frequently asked questions

Is Candlewood Suites New York City-Times Square, an IHG Hotel pet-friendly?

Yes, Candlewood Suites New York City-Times Square, an IHG Hotel allows pets with a maximum weight of up to 36 kg per pet. There's a fee of USD 75 per accommodation, per week. Service animals are exempt from fees.

How much does it cost to stay at Candlewood Suites New York City-Times Square, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Candlewood Suites New York City-Times Square, an IHG Hotel on 24 Nov 2024 start from €192.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Candlewood Suites New York City-Times Square, an IHG Hotel?

Valet parking is available for USD 75.00 per day.

What time is check-in at Candlewood Suites New York City-Times Square, an IHG Hotel?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Candlewood Suites New York City-Times Square, an IHG Hotel?

Checkout is at noon.

Where is Candlewood Suites New York City-Times Square, an IHG Hotel located?

Located in Manhattan, this hotel is within a 10-minute walk of Times Square, Broadway and Madison Square Garden. 5th Avenue and Empire State Building are also within 1 mi (2 km). 42 St. - Port Authority Bus Terminal Station is only a 3-minute walk and 34 St. - Penn Station is 7 minutes.

Candlewood Suites New York City-Times Square, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1005 reviews" "
Rating 8 - Good. 319 out of 1005 reviews" "
Rating 6 - Okay. 127 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 69 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

gerald, cincinnati

Travelled with partner
Location was excellent and the room was spacious.
Stayed 3 nights in Nov 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a good location and a very reasonable price. I will definitely stay again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 2 nights in Nov 2024

10/10 Excellent

Krista

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything and staff were exceptional
Stayed 3 nights in Nov 2024

10/10 Excellent

Choyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it’s not the fanciest hotel on the outside or inside, when I walked in, the front desk worker was extremely kind. When I was able to check into my room, I was actually blown away! It was so cute and cozy like a studio apartment. There was a medium sized refrigerator, sink, stove, dishwasher, microwave and cabinets. The bed was comfortable and everything was very clean. The view was even really nice! Looks are deceiving! Definitely check out this hotel! I wish I could have stayed longer.
Stayed 1 night in Nov 2024

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient and well priced! Everyone was so friendly
Stayed 3 nights in Oct 2024

8/10 Good

Jose, Windsor

Liked: Staff & service, amenities
Some of the room finishes were a bit dated. Wasn't expecting carpeting. The bathroom, though there was a tub, a typical person, even myself a male, 5'-6" would not be able to take a bath. One of 2 elevators on my last day was out of order so it took some extra time to get up and down from my 18th floor room. Bed was comfy though. As I was working remotely, there was of space for a laptop and travel screen to be set-up comfortably. The desk chair was OK. WIFI was good. The price I paid through Expedia, was acceptable for the 4 days I was there and in the area it is.
Stayed 5 nights in Nov 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Great location, especially if you need to work at the Javits Center. Plenty of dining options nearby. Reasonable price per night - based on NYC rates. One elevator did not work so it took a while for the other one to pick you up, and the rooms are a little small, but overall I’d stay here again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Amenities, property conditions & facilities
We loved our first stay at the Candlewood Suites. Our queen studio suite room was perfect, very spacious, comfortable bed, great shower & huge TV. We loved having the kitchen facilities and the good sized shampoo, conditioner, jbody wash, hand wash & body lotion was a huge plus, thank you. We weren’t bothered by cleaners coming in every day, which was great. Our room had a city view, which consisted of, amongst other buildings, the top of the Empire State building! The staff were lovely, everyone greeted you in the lifts & corridors. We saw free cups of hot drinks in the lobby, hot chocolate, candy on Halloween, muffins, marshmallows & dipping chocolate. There is a great facility to borrow things such as games, dvd players & dvds & some electrical items. They have washing machines, the gym looked like it had decent equipment, a tv and free bottles of water for after your work out. The hotel itself is a short walk to the likes of Times Sq, Broadway, numerous subway stations & the Port Authority bus station. There is an amazing deli 2 mins walk on the corner called Lincoln Deli. We took breakfast away from there every morning & had it in the room. All in all a brilliant time was had. Would highly recommend this hotel.
Stayed 5 nights in Oct 2024

8/10 Good

astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, but the zone around is very dirty, not the hotel fault, but just to be aware.
Stayed 6 nights in Oct 2024

10/10 Excellent

Christine, Cochrane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room. The kitchenette was very handy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Excellent hotel 3 blocks from Time Square and an easy walk to Penn Station. My Studio room was on the 28th floor so was nice and quiet and contained a fully functional kitchenette with full size fridge, the bed was super comfortable, the aircon was noisy but worked well and the bathroom was fine. Do it yourself laundry facilities were a great additional facility.
Stayed 4 nights in Oct 2024

10/10 Excellent

Howard Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress, pillows and linen were high quality and very comfortable. Staff stayed in touch daily and ready to address any needs
Stayed 3 nights in Nov 2024

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one night stay, room was nice, no complaints.
Stayed 1 night in Oct 2024

8/10 Good

Jaime, Dorchester

Liked: Cleanliness, property conditions & facilities
Location. The kitchen wasn’t working, couldn’t cooked while my stayed.
Stayed 5 nights in Oct 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Fast check in.
Stayed 3 nights in Oct 2024

6/10 Okay

curtis

Travelled with partner
Liked: Cleanliness, amenities
Just a few things needed to be fixed and cleaned before someone comes in, microwave had food in it and the coffee maker still had old grounds in it, bathroom faucet lose
Stayed 7 nights in Oct 2024

10/10 Excellent

aixel sinai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, close to time square and broadway shows, but quite possibly the worst shower curtails I have ever found but this was literally the only issue we had with this property…
Stayed 5 nights in Oct 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to subway and Times Square. Microwave refrigerator great to have
Stayed 3 nights in Oct 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, and the room was perfect, clean, the staff was great and it was like home away from home.
Stayed 4 nights in Oct 2024

10/10 Excellent

Scott

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out good for us to stay before a cruise.
Stayed 1 night in Oct 2024

6/10 Okay

Terri

Liked: Staff & service
Carpet in the room was stained and appeared dirty. Area around seemed relatively safe, but smelly in areas. No real creamer, no bfast, room not worth what I paid
Stayed 2 nights in Oct 2024

4/10 Poor

Mena

Disliked: Staff & service, property conditions & facilities
I chose this hotel as it was close to Times Square and had valet parking as I didn't want to worry about parking in New York City. When we first arrived, the valet parking already had a car in the designated area. My daughter went into the hotel to tell them that we arrived and that we were parked down the street. The lady at the front desk told her to put the provided parking tag on our dashboard and they'll go get my car shortly and in meantime we can go and bring our luggage inside. This is why it was very upsetting to find I received a parking ticket once I retrieved my car after our stay. When I advised Kenny (Assistant General Manager) about the ticket & asked for a reimbursement as we only left our vehicle on the road due to their instructions, he advised he would investigate it & get back to me “shortly”. This was on September 4th. After a few attempts to reach out to him for an update, he never responded. I reached out to IHG head office & unfortunately they are not able to help as each hotel is individually owned/managed. After numerous attempts for IHG to reach out to Candlewood to help have this resolved, I finally got an email from Kenny on October 1st (almost 1 month!) advising they would not reimburse me for the ticket. They didn't take any accountability for the fact that I only left my car unattended due to their instructions. Other issues at hotel: only 1 elevator working causing long wait times; dead cockroaches in basement; phone not work; wifi slow.
Stayed 3 nights in Aug 2024