The wifi didn't work for 4 of the 5 days we were there. The water was shut off in our room without warning for maintenance, so we couldn't brush our teeth, shower or flush our toilet. The beds are pretty hard. There is only 1 pillow per person on the beds, a few more like other hotels would be nice. Lobby, restaurant and hallways are kept clean. Good walkability, 20 blocks from Times Square, Chelsea District, MSG etc. Staff are pretty friendly. Location definitely brings up the score.