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Hotel Hugo

4.5 star property
Luxury New York hotel in Manhattan with a 24-hour fitness centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hugo

Rooftop bar, al fresco dining, open daily
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Rooftop bar, al fresco dining, open daily
Rooftop bar, al fresco dining, open daily
Rooftop bar, al fresco dining, open daily
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Air conditioning
The price is €260
includes taxes & fees
3 Jan - 4 Jan 2025

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Double Room (Double Double)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room (Double Double)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

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The price is €255
includes taxes & fees
3 Jan - 4 Jan 2025
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About the area

Map
525 Greenwich Street, New York, NY, 10013

What's nearby

  • Hudson River Park - 5 min walk - 0.4 km
  • Washington Square Park - 14 min walk - 1.2 km
  • Whitney Museum of American Art - 19 min walk - 1.6 km
  • The High Line Park - 3 min drive - 2.2 km
  • National September 11 Memorial & Museum - 4 min drive - 2.7 km

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪The Ear Inn - ‬1 min walk
  • ‪Westville - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Bar Hugo - Rooftop - ‬1 min walk

About this property

Hotel Hugo

Luxury family-friendly hotel near Hudson River Park
Located close to Washington Square Park and Whitney Museum of American Art, Hotel Hugo provides a free daily manager's reception, a rooftop terrace and a coffee shop/cafe. The on-site American cuisine restaurant, Cafe Hugo, features al fresco dining and breakfast. Guests can also expect to find dry cleaning/laundry services, an outdoor entertainment area and a bar.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), self-parking (surcharge) and access to a nearby health club
  • Express check-out, express check-in and babysitting (surcharge)
  • A front desk safe, 1 meeting room and luggage storage
  • Guest reviews say great things about the helpful staff and location
Room features
All 122 individually furnished rooms include comforts, such as premium bedding and first-run films, as well as perks, such as pillow menus and laptop-friendly workspaces. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch flat-screen TVs with premium channels and first-run films
  • Wardrobes/cupboards, highchairs and coffee/tea makers

Languages

English, French, Spanish

Property amenities

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 55 per day)
  • Parking on site (surcharge)

Food and drink

  • Daily continental breakfast available 7 AM to 11:00 AM for a fee: USD 18 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Azul on the Rooftop
  • Bar Hugo
  • Cafe Hugo

Family friendly

  • Babysitting (surcharge)
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 34 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness centre access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 34.43 per accommodation, per night and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Frequently asked questions

Is Hotel Hugo pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 34 kg per pet. There's a fee of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hotel Hugo?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Hugo on 3 Jan 2025 start from €216.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Hugo?

Self-parking is available for USD 55.

What time is check-in at Hotel Hugo?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Hugo?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Hugo located?

This family-friendly New York hotel is located in the business district, within a 15-minute walk of Hudson River Park and Washington Square Park. Whitney Museum of American Art and The High Line Park are also within 1 mi (2 km). Houston St. Station is 6 minutes by foot and Spring St. Station (Vandam St.) is 6 minutes.

Hotel Hugo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Decent space.
Stayed 3 nights in Nov 2024

10/10 Excellent

Samantha

Stayed 1 night in Oct 2024

2/10 Terrible

Nur

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an absolute nightmare. I strongly urge you not to book your stay here. The staff is incredibly rude and completely unhelpful, showing zero hospitality. The rooms are filthy—there’s no cleaning service, the sinks and showers are clogged, and the locks on the doors don’t even work. The pillows are so cheap that they’re beyond description, and the amenities are utterly disappointing. The coffee is undrinkable, and the entire facility is in a state of disrepair, with no visible maintenance effort. To make matters worse, I was trapped in the elevator for over 15 minutes while it bounced erratically. The staff did absolutely nothing to help; I had to call 911 to get out. Even the doorman does nothing but stand around watching, refusing to assist. Do yourself a favor and avoid this place at all costs. There are far better options in the area where you can enjoy your stay and feel safe.
Stayed 8 nights in Nov 2024

10/10 Excellent

Leah, Dixon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of this property
Stayed 3 nights in Nov 2024

2/10 Terrible

Kellie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel has terrible customer service. I was charged $100 for a room upgrade that was supposed to be free due to being an Expedia Gold Member. When I called to get it straightened out, they claim it was because there was “limited availability” for an upgrade - which the receptionist never told me. I highly recommend finding a different Hotel to stay in if good customer service is high on your list.
Stayed 2 nights in Nov 2024

10/10 Excellent

stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to tribeca
Stayed 1 night in Nov 2024

10/10 Excellent

Leah Corselli

Liked: Cleanliness, staff & service, amenities
great stay, great staff
Stayed 2 nights in Nov 2024

8/10 Good

Terkel

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Nov 2024

8/10 Good

Gable

Travelled with group
Liked: Cleanliness, staff & service
The property was ok, room was small and limited view. It needed some maintenance. The hotel location was not convenient to the subway. The area didn’t have much to offer in terms of dinning, shopping or activities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Audra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Cielo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the look and feel of the interior and exterior! Very elegant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have housekeeping on of the days after we requested it, it was my birthday and they didn’t with the small thing we requested such as a bottle of champagne the day for midnight. The towels were braking and smelled, the breakfast is a coffee shop that has no service. In the bathroom it doesn’t say if it’s shampoo, shower gel or conditioner because the bottles are very old
Stayed 3 nights in Nov 2024

8/10 Good

Caroline

Stayed 1 night in Oct 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Thanks you!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is strategically located near tons of must visit areas. A quick walk to the train station. Staff was very friendly and helpful. Roof top offers great views of the city.
Stayed 4 nights in Aug 2024

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and will definitely be back! I loved the design and vibe of it, the rooms were great and roomier than I expected and the rooftop bar was epic!
Stayed 2 nights in Nov 2024

10/10 Excellent

jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff is amazing! we loved the rooftop! clean rooms. perfect location
Stayed 4 nights in Aug 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Dark, tiny room with a large window with a view of an exterior wall. AC didn’t work. Toilet seat was broken. Fridge didn’t work. Carpets are dirty throughout the building. 20 minutes in line to check in while one of the two clerks behind the desk did literally nothing. $400 for the room, $40 for “amenities” and $10 for a warm bottle of water from the desk. The room was quiet. Mediocre breakfast. Concierge got us a cab when we left but gave the driver the wrong name so we had to pull our stuff out of the cab and go looking for the concierge to tell the driver to take us. Amateurish and overpriced. Beware.

8/10 Good

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location. Rooftop bar a great spot with amazing views.
Stayed 2 nights in Oct 2024

4/10 Poor

Jessica

Travelled with partner
Liked: Cleanliness
Great location. Hotel, below average. Parking is outdoors, 5 blocks away from the hotel. $50 per day - this includes the hotel discount. Indoor parking around the area is cheaper. We paid for courtyard view. We had 0 view. We were on the 2nd floor and it felt like we were in a dungeon.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor. Very nice staff. Extremely comfy bed!
Stayed 3 nights in Oct 2024

8/10 Good

Bradley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small rooms, barely walk in it. Had some language problems with the staff just to get the room clean.
Stayed 5 nights in Sep 2024