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Mercure Charlestown

4.0 star property
Newcastle hotel in Adamstown Heights with coffee shop/cafe and outdoor pool

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Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Exterior
Standard Room, Multiple Beds
Standard Room, Multiple Beds
Breakfast, lunch, dinner served; Modern European cuisine, pool views

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Parking included
The current price is €96
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Privilege, Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
9 Feb - 10 Feb
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About the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • Charlestown Square - 18 min walk
  • Westfield Kotara - 3 min drive
  • Newcastle Showground - 8 min drive
  • John Hunter Hospital - 8 min drive
  • Merewether Beach - 10 min drive

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Hotel near Lake Macquarie
A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Mercure Charlestown. The on-site Modern European cuisine restaurant, Madison Kitchen + Bar, offers breakfast, brunch, lunch, dinner and ocean views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and concierge services
  • A water dispenser, 1 meeting room and a computer station
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms include comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch HDTVs with premium channels
  • Fridges, cots/infant beds and electric kettles

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 35 per night.
Cots (infant beds) are available for AUD 20.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Charlestown?

As of 7 Feb 2025, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 9 Feb 2025 start from €96.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Charlestown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Charlestown?

Self-parking is free at this property.

What time is check-in at Mercure Charlestown?

Check-in start time: 2 PM; check-in end time: 9 PM.

What time is check-out at Mercure Charlestown?

Checkout is at 10 AM.

Does Mercure Charlestown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AUD 95 per vehicle applies.

Where is Mercure Charlestown located?

Located in Adamstown Heights, this hotel is within 1 mile (2 km) of Charlestown Square and Westfield Kotara. Glenrock State Conervation and Banksia Reserve are also within 2 miles (3 km).

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 1002 reviews
Rating 8 - Good. 413 out of 1002 reviews
Rating 6 - Okay. 145 out of 1002 reviews
Rating 4 - Poor. 58 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Albert

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air con. not functioning properly and dripping water.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very lovely and warm. Free parking
Stayed 2 nights in Jan 2025

4/10 Poor

Cristina Garduno

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive. Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Stayed 2 nights in Jan 2025

10/10 Excellent

Shane

Stayed 1 night in Dec 2024

10/10 Excellent

tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that we could complain about. The staff were so friendly and helpful. The restaurant meal was exquisited. Have a dessert! Room was very clean, and quiet.
Stayed 1 night in Dec 2024

8/10 Good

Jitendra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were great which is always a bonus. It's quite close to restaurants if you looking to dine out. Breakfast was great really enjoyed it.
Stayed 1 night in Dec 2024

8/10 Good

Brian William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there often .
Stayed 2 nights in Nov 2024

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service
Clean room w' newish fitout. Nice bathroom. Tiny bar fridge (no freezer) filled w' 12 of their bottles & cans. No toaster or microwave. No stand for suitcase. Nice breakfast for $27. Disappointing for $200 per night. Won't return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alexsandra, Prairiewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff. I booked the room for my 81 year old mother. The staff helped her set up the tv. Checking in on her. Great room service. Thank you.
Stayed 1 night in Oct 2024

10/10 Excellent

Tegan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The couple having a domestic for half the night
Stayed 1 night in Sep 2024

10/10 Excellent

Diorne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable stay
A pleasure to stay at
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy hotel, not worth the money or stress it takes to stay here.
Stayed 1 night in Aug 2024

6/10 Okay

JEMMA, Melbourne

The hotel was OK, and the female staff member in the bar was lovely. However, when I noticed a half-drunk bottle of wine in the fridge, I called reception to tell them so a) I would not get charged for it and b) they were aware that no one had cleaned the fridge out after the last guest, which made me wonder about what else was not cleaned properly. On check out, I again mentioned the bottle in the fridge and my concern about cleanliness. I have no idea if it was taken on board.
Stayed 1 night in Aug 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024

8/10 Good

Kara

Travelled with family
Liked: Staff & service
The staff were absolutely lovely! Made the stay very enjoyable. Room was a little old and needed some up grades.
Stayed 1 night in Aug 2024

8/10 Good

Jess

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely night
Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

kellie

Stayed 1 night in Jul 2024

6/10 Okay

Sue

Bathroom ceiling leaked & dripped thru the night. Ordered toast for breakfast, 1 serve = 2 pieces but only received 1 barely toasted tepid piece. Very average hotel especially for the price.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan

Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and professional staff
Stayed 1 night in Jul 2024

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024