10/10 Excellent
Nam Viet
Travelled with family and small children
23 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and very clean. Cleaning services always kept the rooms clean and refilled with clean towels everyday.
Nice view of the ocean from the balcony, and nice city view from the bedrooms.
Most of the staff were nice and polite, some of the staff were not as welcoming as others. Some just stand there quietly and not greeting anyone or making any recognition of guest. One receptionist seemed to have a bit of an attitude when talking to my wife.
Our receptionist Anh and the hotel manager Trieu were great to deal with. Anh helped take our bags up to our room, and even waited for our taxi to arrive to help load up the bags.
We had a bit of a miscommunication issue with one of the staffs regarding our laundry, but the manager came to meet us face to face to sort out the issue.
The lack of proper laundry service definitely was an issue. And the staff failed to let us know about meal vouchers and discounts on food and shops within the hotel property.
But it was a great stay, very clean hotel and very spacious rooms.
Walking distance to food and shopping was great.
Nam Viet
Stayed 4 nights in Nov 2024