We enjoyed our stay at the Assembly House because the room was lovely and the one meal we had there was delicious.
But the service ranged from adequate to nonexistent. When we checked in, the (very) young man who looked after us didn’t seem to know how to handle payment. We said we’d like a table for dinner (we arrived at 8pm) and were told that dinner service ended at 7pm. Seriously. When we asked if there was somewhere nearby to eat, he had no idea. His colleague suggested a place but was unable to describe the food apart from saying it was “like here but more expensive”. Then the man took us to our room, but showed no interest in helping us with our bags.
The staff were all pleasant and well-meaning, but seemed to have no training at all in how to run a hotel. It isn’t really run as a hotel at all, but as a public space and restaurant with some rooms tacked on as an afterthought.
Nice rooms, though.