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Comfort Hotel Astana

4.0 star property
Astana hotel in Yesil District with full-service spa and steam room

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October 2024
November 2024

Photo gallery for Comfort Hotel Astana

Bar (on property)
Interior
Deluxe Room | Living room
Sauna, Turkish bath/hammam, body treatments, hot stone massages
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

8.0 out of 10
Guests loved the amenities.
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Parking included
    Parking included
  • Laundry
    Laundry
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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Luxury Double Room, 1 Bedroom

Minibar, in-room safe, desk, blackout curtains

Luxury Double Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Day bed
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom

Minibar, in-room safe, desk, blackout curtains

Standard Single Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 1
  • 1 King Bed and 2 Single Beds

View all photos for Standard Twin Room, 1 Bedroom

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

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The price is €93
includes taxes & fees
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About the area

Map
Kosmonavtov 60, Astana, 010000

What's nearby

  • Kazakhstan Ministry of Foreign Affairs - 3 min drive
  • Bayterek Tower - 3 min drive
  • Parliament of Kazakhstan - 4 min drive
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive
  • Astana Arena - 6 min drive

Getting around

  • Astana Railway Station - 19 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 27 min drive

Restaurants

  • ‪Costa Coffee - ‬11 min walk
  • ‪Cappuccino Astana - ‬9 min walk
  • ‪La Tartine - ‬13 min walk
  • ‪Тағам - ‬5 min walk
  • ‪Starbucks - ‬11 min walk

About this property

Comfort Hotel Astana

Upscale hotel located in Yesil District
Take advantage of a terrace, a garden and laundry facilities at Comfort Hotel Astana. Treat yourself to a sports massage, a facial or a manicure/pedicure at Sultan Spa, the on-site spa. The on-site international cuisine restaurant, Edezza, offers breakfast, brunch, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
  • Luggage storage, coffee/tea in reception and a banquet hall
Room features
All 105 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

Chinese (Mandarin), English, German, Polish, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available for a fee: KZT 6,800 for adults and KZT 6,800 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Edezza

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 8000.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately KZT 6800 for adults and from KZT 6800 for children
  • Airport shuttle fee: KZT 10000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 8000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Nur-Sultan Comfort Hotel Astana Hotel
Comfort Hotel Astana Nur-Sultan
Nur-Sultan Comfort Hotel Astana Hotel
Hotel Comfort Hotel Astana
Comfort Astana Nur-Sultan
Comfort Astana
Hotel Comfort Hotel Astana Nur-Sultan
Comfort Hotel Astana Nur-Sultan
Comfort Astana Nur-Sultan
Hotel Comfort Hotel Astana Nur-Sultan
Comfort Astana
Hotel Comfort Hotel Astana
Comfort Hotel Astana Nur-Sultan
Comfort Astana Nur-Sultan
Hotel Comfort Hotel Astana Nur-Sultan
Nur-Sultan Comfort Hotel Astana Hotel
Comfort Astana
Hotel Comfort Hotel Astana
Comfort Astana Nur Sultan
Comfort Hotel Astana Hotel
Comfort Hotel Astana Astana
Comfort Hotel Astana Hotel Astana

Frequently asked questions

Is Comfort Hotel Astana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Comfort Hotel Astana?

Self-parking is free at this property.

What time is check-in at Comfort Hotel Astana?

Check-in start time: 3:00 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Hotel Astana?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Comfort Hotel Astana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000 per vehicle applies.

Where is Comfort Hotel Astana located?

Located in Yesil District, this spa hotel is within a 15-minute walk of Monument to the Dead of the Totalitarian Regime and Mega Astana Shopping Centre. President's Culture Centre and Kenesary Khan Monument are also within 1 mile (2 km).

Comfort Hotel Astana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, clean hotel with great service from the staff. The food at the restaurant situated in the car park was good, which exceeded my expectations for this type of hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb also the service ... Every effort was made to help in any way possible from ordering taxi's to asking directions or helping with 'Checking in' and printing boarding passes etc ... The staff were an absolute credit to the Hotel !!
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location truly 4 star the Lobby is Great the staff are friendly and helpful
Stayed 2 nights in Aug 2019

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Mimi, St. Louis, MO USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Hotel is a low-rise away from Astana city center about 2 blocks from a main thoroughfare and walking distance from banks, restaurants, fast food, a park and convenience shops. The #70 bus stop is 2 blocks away and it goes back to city center. The staff is young, attractive and helpful. English is a little spotty but that did not affect the service at all. A pleasant international clientele. Good WiFi and free internet. Comfort Hotel is spotlessly clean. It appears to have had recent renovations. The decor is Euro contemporary and everything works. The beds are comfortable. If you want the linens changed or extra towels just ask. Only complaint is that the air conditioning could not be set as cool as I like it (hot flashes) but most people probably wouldn't mind. The exercise room was well equipped. The rooms are a bit small for a double twin but fine for a single king. There are English language channels available on the TV. The breakfast is ample with a nicely presented spread of hot dishes and beautifully arranged sliced fruits and veggie canapes. Eggs always availabe, sausage and cheeses. Extensive selection of breads, hot/ cold cereal, tea and a serve yourself coffee/espresso-maker. Comfort Hotel is a very good place from which to explore Astana without having to stay in the business center. In a city with kind of a theme park vibe (Epcot Center?), it feels normal. We would be happy to stay there again.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was very central in Astana. Very large breakfast buffet. Staff was nice. For the price it was good. My only complaints are that I requested early check in on my reservation and upon arrival they tried to charge me a whole night to check in early. But their whole night price was double what i paid per night on here. Also, the way the bathroom walls were designed there was quite a bit of mold on the wall facing the bed. I dealt with it but it was noticeable. Also they have smart tvs which would be great but the wifi isnt strong enough to use. Was good enough to scroll through Facebook but couldnt support streaming Netflix.
Stayed 6 nights in May 2018

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Mohamad, Folsom CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
My lovely spot in Astana, I don’t know why Comfort Hotel have low rate on Expedia.com this hotel is really great I love it super quite, clean, staff is great smiling always and they do the best to help you. Breakfast as 5 stars hotel. I highly recommend it, I will be back and back and back.....
Stayed 2 nights in Oct 2017

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great service
The front desk personnel were very friendly and helpful. I just wish there were more restaurants within close walking distance. There were bus stops nearby, but taking buses was a challenge for me, since I do not speak Russian or Kazakh. The breakfast buffets were very nice.
Stayed 7 nights in Jul 2017

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel, only downside was the breakfast
Good value hotel in a good area (for me anyway) Good staff and service Breakfast needs some work

6/10 Okay

erjanat

Stayed 3 nights in Aug 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel gentil et serviavle
La force de cet établissement réside dans l’extrême gentillesse du personnel. Ce sont des gens serviables et attentionnés. Il y a un excellent café ainsi qu’un supermarché près de l’hôtel. Demandez à avoir une chambre à l’avant de l’hôtel. À l’arrière, la vue donne sur la toiture du rez-de-chaussée.
Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Not a **** Hotel
Air conditioning did not work in the whole building. It was +31C outside and +27 C in my room. Didn’t sleep too well. The restaurant in the yard forgot my order and it took 90 minutes to get my dinner. The hotel has not earned its ****. Maximum I can give is **.
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Anton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Lida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

YUSUF ANIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Astana
Stayed 3 nights in Nov 2019

10/10 Excellent

EFSTATHIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

TRIP, 日本

Travelled with family
Liked: Cleanliness
コストパフォーマンス 普通！ 部屋 ◎清潔（排水が悪い） 立地 ◎バス停及びショッピングモール近く（500m圏内）で便利 スタッフ ◎普通（英語対応可能）
Stayed 3 nights in Sep 2019

8/10 Good

Roar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Ane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

Вадим

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

ASKAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель немного обновили. Хороший завтрак. Шумел фанкойл.
Stayed 1 night in Dec 2018