4/10 Poor
Winnie P.
1 Sept 2024
Disliked: Cleanliness
Cleanliness and communication issues but great location
Upon check-in at 4pm we noticed the place had not been cleaned. No bed sheets on the bed or any towels, sand on the floors, very fuzzy and moldy half-eaten corn cob inside the oven, rugs with pee scent and couches full of pet hair/stains. We contacted the host, and the unit was cleaned by 7pm that night while we were out but the moldy food & the rugs were never removed. We basically lost our entire first night relaxing and were instead stressed and anxious from being in a dirty space. The host agreed to give us a credit for the first night, but we never received it. We have asked about the credit a few times now but have been completely ghosted by the host. So cleanliness and check-in was horrible and ghosting your guests after a promised refund means one star for all those categories. In addition, the listing incorrectly stated that there was access to a hot tub when we booked which was not true. We brought it up to the host and the host has now removed "hot tub" from the listing.
Winnie P.
Stayed 3 nights in Aug 2024