4/10 Poor
Zoey D.
9 Jun 2024
Disliked: Cleanliness
Disappointing
I wish this could be a better review but we ran into several issues throughout our stay. To start, there was a water leak from a unit upstairs but we were not notified. When we walked into the condo, there was a loud fan and humidifier running. When I reached out to understand what was happening with our unit, no one followed up with me. Then, we had not one, but two maintenance men walk into the unit unannounced while we were showering. No one made us aware anyone was even coming to the unit, but they had the passcode and let themselves in. When I reached out to VRBO and Vacasa about this issue, no one followed up with me, yet again. The beds had no blankets, all of the dishes were dirty and we had to hand wash them before use. The tv barely worked, the laundry door was broken. There was one roll of toilet paper, one roll of paper towels, no dish detergent, two trash bags. The washer and dryer barely worked. The customer service we received cannot even be reviewed as I heard back from no one about our issues. We finally had to decide to enjoy what we could of our vacation as opposed to staying on hold with representatives who couldn’t get us any answers. This stay was very disappointing. The only positives of this stay was the location and easy beach access, the unit was not something I would recommend.
Zoey D.
Stayed 4 nights in Jun 2024