Ore Mountains Hotels

"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for...

"Sehr sauberes und freundlich/warm gestaltenes historisches Hotel. Exzellente Qualität der Speisen und Getränke. Sehr guter, schneller und netter Service. Schnelle Zimmerreinigung. Perfekte Lage direkt im Zentrum. Unbedingt Parkplatz anmieten."

"The service was terrible. We booked a room online that said SLEPT 4…. It was a queen sized bed, in a room with barely any walking room around the bed. Literally 2 people would have been squished, so we had to upgrade (since we had 2 children with us). Online it said that there were TWO restaurants on site (one was closed and they didn’t mention that).. online it also said they had childcare (they didnt) We were told free parking - it was 30 euro. No one spoke English. So frustrating....

"Trotz schlechtem Wetter hatten wir einen super Aufenthalt im Ferienhaus. Es war alles perfekt. Wir hatten viel Spaß zusammen! Immer wieder gern und auf jeden Fall zum weiterempfehlen 👍👍👍!!! "

"Pros: Room was good size and spacious Mattresses were comfortable Bed was good size Room and hotel were clean Room was not noisy Sauna was pleasant Only 5 min to the slopes Cons: The WiFi did not work and there was bad phone reception The pillows were too flat The fridge was not cold enough "

"Couldn’t find our payment. Had tonhelpnout others translating English to German. "