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Biwako Ryokusuitei

3.5 star property
Lakefront ryokan with free local area shuttle and spa services

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Biwako Ryokusuitei

Deep-tissue massages, Thai massages, facials, reflexology
Point of interest
Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking
Food and drink
Aerial view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
The price is €224
includes taxes & fees
5 Dec - 6 Dec
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Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Spring-water bath
Private bathroom
  • 34 sq m
  • Lake view
  • Sleeps 5
  • 5 Single Futons

View all photos for Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Highlights

Private indoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Separate bedroom
Toilet with electronic bidet
  • 54 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Private bathroom
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Highlights

Private indoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 34 sq m
  • Lake view
  • Sleeps 5
  • 5 Single Futons

View all photos for Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Separate bedroom
Private bathroom
  • 80 sq m
  • Lake view
  • Sleeps 7
  • 7 Single Futons

View all photos for Ao No Syou Standard Twin Room - Non-Smoking

Ao No Syou Standard Twin Room - Non-Smoking

Ao No Syou Standard Twin Room - Non-Smoking

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 22 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | Bathroom

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
  • 50 sq m
  • Lake view
  • Sleeps 5
  • 5 Single Futons

View all photos for Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

Highlights

Private indoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds OR 2 Single Futons

View all photos for Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | View from room

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Private indoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds OR 2 Single Futons

View all photos for Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

Highlights

Private indoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Separate bedroom
Toilet with electronic bidet
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Private bathroom
  • 32 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
  • 50 sq m
  • Lake view
  • Sleeps 5
  • 2 Large Single Beds OR 3 Single Futons

View all photos for Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Down duvets, in-room safe, desk, blackout curtains

Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Separate bedroom
  • 50 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 34 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Biwa no Kaze Japanese style 3 beds with open-a

Down duvets, in-room safe, desk, blackout curtains

Biwa no Kaze Japanese style 3 beds with open-a

  • Sleeps 3
  • 3 Single Beds

View all photos for Huuga Japanese Western Style Room With Open Air Bath

Down duvets, in-room safe, desk, blackout curtains

Huuga Japanese Western Style Room With Open Air Bath

  • Sleeps 4
  • 3 Single Futons and 2 Single Beds

View all photos for Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

Down duvets, in-room safe, desk, blackout curtains

Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Down duvets, in-room safe, desk, blackout curtains

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Huuga Japanese Style Room with Open Air Bath

View from property

Huuga Japanese Style Room with Open Air Bath

  • Sleeps 5
  • 5 Single Futons

View all photos for Yuuga Japanese Style Room With Open Air Bath

Dining

Yuuga Japanese Style Room With Open Air Bath

  • Sleeps 5
  • 5 Single Futons

View all photos for Biwa No Kaze Japanese Western Style Room with Open Air Bath

Down duvets, in-room safe, desk, blackout curtains

Biwa No Kaze Japanese Western Style Room with Open Air Bath

  • Sleeps 7
  • 2 Single Beds and 5 Single Futons

View all photos for Biwa No Kaze Japanese Style Room with Open Air Bath

Dining

Biwa No Kaze Japanese Style Room with Open Air Bath

  • Sleeps 5
  • 5 Single Futons

View all photos for Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

Down duvets, in-room safe, desk, blackout curtains

Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

  • Sleeps 2
  • 2 Single Beds

View all photos for Ao No Syou Standard Twin Room Non smoking

Down duvets, in-room safe, desk, blackout curtains

Ao No Syou Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Manyo Japanese Style Room with Open Air Bath

Down duvets, in-room safe, desk, blackout curtains

Manyo Japanese Style Room with Open Air Bath

  • Sleeps 8
  • 8 Single Futons

View all photos for Luxury Quadruple Room

Down duvets, in-room safe, desk, blackout curtains

Luxury Quadruple Room

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

Comfort Quadruple Room

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Deluxe Family Room

Dining

Deluxe Family Room

  • Sleeps 5
  • 3 Single Futons and 2 Single Beds

Superior Quadruple Room

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

Similar properties

Indoor pool
Yumotokan
Spa
Parking included
Free WiFi
Air conditioning
9.4 out of 10, Exceptional, (621)
The price is €261
includes taxes & fees
25 Nov - 26 Nov
Yumotokan

About the area

Map
6-1-6 Ogoto, Otsu, Shiga-ken, 520-0101

What's nearby

  • Ogoto Onsen - 2 min walk
  • Saikyoji Temple - 4 min drive
  • Biwako Valley Ski Resort - 15 min drive
  • Enryakuji Temple - 19 min drive
  • Mount Hiei - 21 min drive

Getting around

  • Ogotoonsen station - 17 min walk
  • Osaka (KIX-Kansai Intl.) - 108 min drive

Restaurants

  • ‪伊予製麺雄琴店 - ‬19 min walk
  • ‪麺屋聖〜kiyo〜 - ‬13 min walk
  • ‪ガールズファンタジー - ‬5 min walk
  • ‪プルプルネクステージ - ‬8 min walk
  • ‪フォーナイン - ‬9 min walk

About this property

Biwako Ryokusuitei

Ryokan near Saikyoji Temple
Located close to Ukimido and Shozuiji Temple, Biwako Ryokusuitei provides an indoor public bath (no minerals), a terrace and a coffee shop/cafe. For some rest and relaxation, visit the 24-hour public bath, and indulge in a facial, a massage or reflexology. Free in-room WiFi is available to all guests, along with a Japanese garden and a library.
Other perks at this ryokan include:
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and free newspapers
  • Smoke-free property, meeting rooms and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 70 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with toilets with electronic bidets and free toiletries
  • 50-inch Smart TVs with digital channels
  • Children's slippers, heating and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Kaiseki meal

Family friendly

  • Free area shuttle

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • 24-hour public bath
  • Deep-tissue massages
  • Facials
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Reflexology
  • Separate men/women areas in public bath
  • Thai massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways (109 centimetre high)
  • Lift (89 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:30 PM
Minimum check-in age - 20

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 2200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards, debit cards and cash

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Biwako Ryokusuitei
Biwako Ryokusuitei Inn
Biwako Ryokusuitei Inn Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Ryokan
Biwako Ryokusuitei Ryokan Otsu

Frequently asked questions

Is Biwako Ryokusuitei pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Biwako Ryokusuitei?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Biwako Ryokusuitei on 5 Dec 2024 start from €223.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Biwako Ryokusuitei?

Self-parking is free at this property.

What time is check-in at Biwako Ryokusuitei?

Check-in start time: 3 PM; check-in end time: 7:30 PM. After-hours check-in is not available.

What time is check-out at Biwako Ryokusuitei?

Checkout is at 10 AM.

Where is Biwako Ryokusuitei located?

Situated on the Strip, this spa ryokan is within 3 mi (5 km) of Saikyoji Temple, Ukimido and Shozuiji Temple. Enryakuji Temple and Biwako Valley Ski Resort are also within 12 mi (20 km). Ogotoonsen station is 17 minutes by foot.

Biwako Ryokusuitei Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 203 out of 365 reviews" "
Rating 8 - Good. 111 out of 365 reviews" "
Rating 6 - Okay. 38 out of 365 reviews" "
Rating 4 - Poor. 7 out of 365 reviews" "
Rating 2 - Terrible. 6 out of 365 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lemual, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and relaxing
Stayed 1 night in Oct 2024

10/10 Excellent

Yu, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Biwako Ryokusuite was a great experience. Has beautiful public onsen and amazing food. The private bath faces the east with a great sunrise experience. Getting there is easy from Kyoto station, I transferred to a local train from the Shinkansen. The resort has a shuttle that will pick up your luggage if you are early or pick you up if you are on time for checkin. If you are early, I recommend walking from the station to the resort, beautiful temple on the way. Staff were extremely friendly, and most drinks and snacks are all inclusive. Highly recommend to get the Kaiseki dinner while you are there.
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Vincci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Callum

Travelled with family, Travelled with partner
Disliked: Staff & service
We stayed at Biwako Ryokusuitei for two nights, and it was one of the most disappointing onsen hotel experiences we've had in Japan. Having visited over a dozen times, we had high expectations, especially for the kaiseki dinner. Unfortunately, the food and service were big letdowns. The omi beef, which was heavily advertised, was a huge disappointment. The shabu shabu was overly fatty and oily, and the steak was a poor cut. Many dishes seemed pre-prepared due to the hotel’s size—sashimi was served frozen, hot dishes arrived cold, and the tempura was soggy. Breakfast was also subpar. The "grill your own fish/seafood" experience sounded fun, but the seafood didn’t taste fresh. We suspected that leftovers from breakfast were reused in the kaiseki dinner, leading to repetitive meals, which was very disappointing. Service, particularly during the first night’s dinner, was also problematic. Our server was clearly sick, coughing behind his mask throughout the meal, which made us uncomfortable. The meal felt rushed, and he even served rice with his thumb in the bowl, which was off-putting and unhygienic. Additionally, roadworks in front of the hotel created a noisy and dusty environment, making it hard to relax. While the views of Lake Biwa were beautiful, the food, rushed service, and disturbance from the roadworks ruined the experience. We would not recommend this place to anyone.
Stayed 2 nights in Sep 2024

10/10 Excellent

Diem Trang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Simeon, Ashtead

Stayed 2 nights in Jul 2024

10/10 Excellent

Viktoriia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lynda

Stayed 1 night in Jul 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view from our room. We thoroughly enjoyed the outdoor bath. Buffet breakfast was amazing with a large variety of options. We stayed there for 2 nights and had two different kaiseki meals. We also loved how easy it was to get here from Kyoto station.
Stayed 2 nights in Jun 2024

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't want to leave. Stayed for two nights and wished we had booked for longer. Amazing hospitality and amenities, we had a room with a private bath on the balcony. Kaiseki dinners were fabulous albeit slightly confusing with our minimal Japanese language skills, but the staff went out of their way to explain and help us have a great meal. Breakfasts were also good, and the shuttle bus to and from the train station was much appreciated.
Stayed 2 nights in May 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facilities and the staff cannot do enough for you, plus the breakfast buffet is delicious.
Stayed 1 night in May 2024

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, the dinner kaiseki set was delicious but a little bit expensive. It seems like a lot of locals were fishing at the lake right behind the hotel, so if you fish I'd recommend that you try
Stayed 1 night in May 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese hospitality at its best
From the moment of pickup at the Ogoto Onsen station and dropoff, the service was flawless! Check-in is completed while seated in the lobby (rather than standing in queue) and many of the staff speak multiple languages. While the venue is slightly older, it is beautifully maintained and spotless. The 24 component kaiseki dinner is delicious and cheap considering the variety, gorgeous presentation and flavors. N.B. The kaiseki menu is only available in Japanese and even though I'm bilingual, I had a hard time explaining it for my fellow travellers. Google translator was also perplexed... If you have food restrictions or allergies, kaiseki is NOT for you! The breakfast buffet has lots of variety but some may find the smell of fish quite strong since it's grilled at the table. The onsen was recently renovated and now has new dry barrel sauna with great views. Benefit: it's open 24 hours so I was able to enjoy a private experience multiple times throughout the stay (N.B. the barrel sauna closes at midnight). The staff go out of their way to ensure everyone's comfort even when dealing with cultural differences, language barriers, multiple (sometimes unreasonable) and demands from international (and local) guests. #impressed While there are pricier and more traditional ryokans in Japan, we had a fabulously relaxing time at the Biwako Ryokusuitei and wish we could of stayed longer!
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mansel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay - a wonderful experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide shuttle bus at the train station. Look for a telephone station near the station exit of the train station. The hotel is very clean and stuff are friendly, and some of them speak English pretty well. Place is relaxing with many facilities, and food is very good. Highly recommended.
Stayed 1 night in Oct 2023

10/10 Excellent

Wong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and onsen
Stayed 1 night in Sep 2023

10/10 Excellent

fan fan

Stayed 1 night in Sep 2023