Ourika Holidays

Decent hotel in good location but there is no swimming pool or bar as advertised

It is a lovely hotel with beautiful gardens. Most of the staff are incredibly friendly and helpful.The rooms are big and spacious. Be aware if you are in a room in the main building you can hear music playing downstairs till 11pm. Unfortunately the aircon didnt work in our room and the staff member who came to 'fix' it didnt know how to. I left feeling quite tired after 2 nights of having a very hot room and not sleeping too well (im used to cold rooms). The all inclusive meals are great. The alcoholic spirits are a bit questionable but theres a good selection available and you will find something you'l like. Overall a lovely relaxing hotel and would definitely return.

The managers aren’t truthful they say go back and we will sort your issue. The laundry team spoilt one of my matching garments by washing not dry cleaning as stipulated. The WiFi doesn’t work consistently. The room allocated was all in the shade and dark to go to The staff however are amazing. The food and atmosphere is good. The gardens and pool area immaculate Had stomach issues along with another man I got talking to the whole time of being there but don’t know why. Other than that the Spa amazing and to be honest if the manager on charge hadn’t lied to me I would have graded it more