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"Excellent overall. However charges for cutlery, minibar and car service was more expensive than necessary. Loved the morning buffet and amazing friendly staff "

"I found the staff to be very understanding, professional and supportive. The hotel has an excellent private car hire service which has helped me to go different places and also have the option to. Keep the driver with me throughout the trip. The breakfast complementary buffet offered a variety of food items and was well managed. Overall it's a hotel with the unique features of having a laundry, gym, car hire, restaurant which I would recommend highly for anyone wanting to stay in Rawalpindi or Islamabad. "

"Satisfied "

"Great service, nice view of the lake, amenities were nice too. Staff were quick to respond to any issues. "

"Lovely hotel situated opposite the peaceful Jinnah Garden Park and Lahore Zoo. The food, the service, the cleanliness, the swimming pool, the comfort and facilities of the room and the public areas were all to my satisfaction. There was ample choice at breakfast time. If I can bring two items to the attention of the management. Firstly you need a new toaster in the breakfast area. The one you have is useless!! Also I booked a taxi with your recommended server for 9:30am. It didn’t turn up until 10:30, almost causing me to miss my onward connection. There are 1,000’s of taxis in Lahore, so when paying premium taxi prices one expects a taxi when booked, not an hour later. The excuse that the roads were busy is unsatisfactory- especially as no update or apology was offered on the status of my taxi. This almost ruined my stay at your lovely hotel - the taxi that is, not the toaster!! Otherwise keep up the good work, your staff are wonderful."

"Fabulous stay at the Serena - I can't think of a more secure hotel. Firstly the English and Pakistan cricket team followed by an entourage from the Czech embassy meant security was always incredible tight. Staff were super friendly and the food at each restaurant was very nice. The complimentary mobile phone was also incredibly useful when out and about. Would certainly return if I'm ever back in Islamabad."

"Nice restaurants"

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"Nice hotel with clean bathrooms and a beautiful ambiance. Very friendly & helpful staff too. "