Palazzo delle Logge Vasariane

Incredible off-season stay. The breakfast each morning was incredible. So much better than any other hotel I’ve stayed at. Fresh and delicious. The staff were friendly and helpful and our room was amazing. The Villa itself is a renovated Renaissance property and all around are little reminders of its glorious past. We were too early for the pool (starts in June) but I have a feeling that’s why we got such a great deal. The views from the decks are incredible and it’s close to Florence. The roads are windy and narrow, so be careful! But one of the roads down from the Villa revealed a spectacular view of Florence. I can’t recommend this hotel enough. Would gladly return.

It’s an okay place, but they really need better customer service. Two bottles of water were supposed to be complimentary, but I didn’t receive them because I had the “Do Not Disturb” sign on my door. I asked the front desk if I could still get the two bottles, but the lady said “no” because housekeeping couldn’t enter due to the sign. I said I would still like to have them, but she refused again. When I asked her if the water was supposed to be complimentary, she said “yes,” but still wouldn’t give them to me. I told her I didn’t understand the situation, and she responded, “It’s for you to understand.” She was very rude. After some back and forth, she finally took out two bottles from behind the desk and handed them to me. Overall, the staff are not proactive, and their responses are very short and unhelpful. I will never come back to this place.

It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located.