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Novotel Palembang Hotel & Residence

4.0 star property
Central hotel connected to a shopping centre in Palembang with 2 restaurants

Choose dates to view prices

Photo gallery for Novotel Palembang Hotel & Residence

Sports facility
Restaurant
1 bedroom, minibar, in-room safe, desk
Bar (on property)
Sports facility
Near Palembang Trade Center Mall, Novotel Palembang Hotel & Residence offers a vibrant retreat with 9 holes of golf and a nightclub. Enjoy delicious meals at the two on-site restaurants, unwind at the spa, or take in the sights from the terrace.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Parking available
  • Bar
  • Breakfast available
  • Parking included
The current price is €57
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 94 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room (Premium King Bed)

1 bedroom, minibar, in-room safe, desk

Deluxe Room (Premium King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Single Beds

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room (Super King Bed)

1 bedroom, minibar, in-room safe, desk

Superior Room (Super King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Premium King Bed)

1 bedroom, minibar, in-room safe, desk

Superior Room (Premium King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room (1 Super King Bed)

1 bedroom, minibar, in-room safe, desk

Deluxe Room (1 Super King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Jalan R Sukamto No 8a, Palembang, South Sumatra, 30127

What's nearby

  • Palembang Trade Center Mall - 8 min walk - 0.7 km
  • Palembang Golf Club - 15 min walk - 1.3 km
  • Jakabaring Stadium - 5 min drive - 6.3 km
  • Palembang Indah Mall - 6 min drive - 5.1 km
  • Ampera Bridge - 7 min drive - 6.6 km

Getting around

  • RSUD LRT Station - 7 min drive
  • Kramasan Station - 17 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 32 min drive

Restaurants

  • ‪Pempek Candy - ‬7 min walk
  • ‪Pempek Nony 168 - ‬9 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Pempek Wawa - ‬10 min walk
  • ‪Pondok Cabe-Cabean - ‬9 min walk

About this property

Novotel Palembang Hotel & Residence

Upscale hotel near Palembang Trade Center Mall
Located close to Palembang Golf Club and Museum Balaputra Dewa, Novotel Palembang Hotel & Residence provides an adjacent golf course, a nightclub and a terrace. Take some time to relax at the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to a shopping centre on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools and a children's pool, with pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a ballroom
  • A computer station, a TV in reception and luggage storage
Room features
All 196 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 43-inch LCD TVs with cable channels
  • Balconies, coffee/tea makers and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 220,000 for adults and IDR 110,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 9-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 13 meeting rooms
  • 15,608 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 220000 for adults and from IDR 110000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: IDR 100000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Novotel Palembang
Novotel Hotel Palembang
Novotel Palembang
Novotel Palembang Hotel
Novotel Palembang Hotel Palembang
Palembang Novotel
Novotel Palembang & Palembang
Novotel Palembang Hotel & Residence Hotel
Novotel Palembang Hotel & Residence Palembang
Novotel Palembang Hotel & Residence Hotel Palembang

Frequently asked questions

Does Novotel Palembang Hotel & Residence have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Novotel Palembang Hotel & Residence?

As of 27 Aug 2025, prices found for a 1-night stay for 2 adults at Novotel Palembang Hotel & Residence on 31 Aug 2025 start from €57.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Palembang Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Palembang Hotel & Residence?

Self-parking is free at this property.

What time is check-in at Novotel Palembang Hotel & Residence?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Novotel Palembang Hotel & Residence?

Checkout is at noon.

Does Novotel Palembang Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Novotel Palembang Hotel & Residence located?

Located in the heart of Palembang, this spa hotel is within 1 mi (2 km) of Palembang Trade Center Mall and Palembang Golf Club. Kemaro Island and Pulau Kemaro Pagoda are also within 6 mi (10 km).

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Novotel Palembang Hotel & Residence Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 56 reviews
Rating 8 - Good. 30 out of 56 reviews
Rating 6 - Okay. 7 out of 56 reviews
Rating 4 - Poor. 4 out of 56 reviews
Rating 2 - Terrible. 0 out of 56 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

9.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to relax and forget about work. It was great
Stayed 3 nights in Jun 2022

6/10 Okay

Binh Trang

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The floor dirty
Stayed 1 night in Aug 2025

10/10 Excellent

Jongwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!
Stayed 1 night in Nov 2019

6/10 Okay

Jimmy

Stayed 1 night in Feb 2025

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel con tutti i comfort
Stayed 1 night in Dec 2024

8/10 Good

Hock

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Alexander

Stayed 2 nights in Jul 2024

10/10 Excellent

CHONG BENG

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

DIMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy

Satisfied
Stayed 1 night in Jan 2021

10/10 Excellent

DIMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great start for the year!

We enjoyed our stay!
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great place, nice vibes. Just not too well maintained
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.
Stayed 1 night in Oct 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing travel
Stayed 3 nights in Sep 2019

8/10 Good

Sumawati muliawan

Liked: Staff & service, room comfort

Big room

Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Stayed 1 night in Aug 2019

8/10 Good

Joy

Liked: Staff & service, property conditions & facilities, room comfort

Nice and spacious

The place is nice and spacious but kind of old
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Kah Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for biz trip

Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Adiana

Liked: Staff & service, room comfort
Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..
Stayed 1 night in Mar 2019

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.
Stayed 2 nights in Mar 2019

8/10 Good

Ellya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

4/10 Poor

NatureTrekkers, Petaling Jaya

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip

Not too bad for a business stay
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018