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Hotel Plaza Palenque

3.0 star property
Suburban hotel with spa services and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Plaza Palenque

Outdoor pool, open 10:00 AM to 10:00 PM, pool loungers
Exterior
Standard Double Room, 2 Double Beds (2 double beds)
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Parking included
The current price is €53
includes taxes & fees
18 May - 19 May

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Cable channels
Laptop workspace
Daily housekeeping
  • 20.0 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Cable channels
Laptop workspace
Daily housekeeping
  • 20 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960

What's nearby

  • El Panchán - 13 min walk - 1.1 km
  • Museo Del Textil - 2 min drive - 1.8 km
  • Aluxes Eco Park - 5 min drive - 4.4 km
  • Palenque National Park - 7 min drive - 6.1 km
  • Palenque Archaeological Zone - 12 min drive - 9.8 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive

Restaurants

  • ‪Cafe Jade - ‬18 min walk
  • ‪Restaurante Maya Cañada - ‬17 min walk
  • ‪Mr. Taco - ‬3 min drive
  • ‪Chivo's Mar & Tierra - ‬16 min walk
  • ‪Restaurante Trotamundos - ‬17 min walk

About this property

Hotel Plaza Palenque

Hotel near the airport
A poolside bar, a terrace and a garden are just a few of the amenities provided at Hotel Plaza Palenque. Treat yourself to a sports massage or other spa services. The on-site restaurant, La Palapa, features Mexican cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Free self-parking
  • English breakfast (surcharge), a round-trip airport shuttle (surcharge) and smoke-free property
  • Concierge services, a billiards/pool table and a 24-hour front desk
Room features
All 98 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Balconies, daily housekeeping and desks

Languages

English, Spanish

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8.8 out of 10, Excellent, 534 reviews
The price is €64
includes taxes & fees
9 May - 10 May
Hotel Ciudad Real Palenque

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 165 for adults and MXN 100 for children
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 165 for adults and from MXN 100 for children
  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Hotel Plaza Palenque Hotel
Hotel Plaza Palenque Palenque
Hotel Plaza Palenque Hotel Palenque
Plaza Palenque Hotel Convention Center

Frequently asked questions

Does Hotel Plaza Palenque have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 10:00 PM.

How much does it cost to stay at Hotel Plaza Palenque?

As of 8 May 2025, prices found for a 1-night stay for 2 adults at Hotel Plaza Palenque on 18 May 2025 start from €52.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Plaza Palenque pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Plaza Palenque?

Self-parking is free at this property.

What time is check-in at Hotel Plaza Palenque?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Plaza Palenque?

Checkout is at noon.

Does Hotel Plaza Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 150 per room applies.

Where is Hotel Plaza Palenque located?

Situated near the airport, this hotel is within 1 mile (2 km) of El Panchán and Museo Del Textil. Palenque National Park and Museo de Sitio Palenque are also within 6 miles (10 km).

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Hotel Plaza Palenque Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 193 reviews
Rating 8 - Good. 71 out of 193 reviews
Rating 6 - Okay. 30 out of 193 reviews
Rating 4 - Poor. 10 out of 193 reviews
Rating 2 - Terrible. 6 out of 193 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place staff very helpful.
Stayed 2 nights in Apr 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice Room was clean Easy walk to super market Maria 3-30-25
Stayed 2 nights in Mar 2025

4/10 Poor

marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Stayed 3 nights in Apr 2025

10/10 Excellent

MATEO

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024

2/10 Terrible

PEDRO

Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic Hotel

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024

10/10 Excellent

LUIS ELIEZER

Liked: Cleanliness, staff & service, property conditions & facilities
La comida del restaurante en el hotel es bastante buena
Stayed 3 nights in Apr 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion
Stayed 1 night in Apr 2025

8/10 Good

SERGIO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Se reservaron 2 habitaciones, una de ellas el check in se realizó a las 22:00 hrs, esa habitación cuando se hizo el chech in, no había llave de la habitación, el resultado fué que se había entregada la habitación a otra reserva, hubo que esperar una hora para que habilitaran otra habitación, al cuestionar al recepcionista se mostró con cierta altanería.
Stayed 1 night in Mar 2025

4/10 Poor

CARLOS ENRIQUE FERRIÑO

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy mala la funcion de regadera, la presion de agua terrible
Stayed 3 nights in Mar 2025

8/10 Good

Nicamor

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

FELIPE

Stayed 1 night in Feb 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Bien a secas
Stayed 1 night in Jan 2025

6/10 Okay

Monica

Stayed 2 nights in Jan 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, agradable con todos los servicios, personal muy amable, la alberca muy limpia, está cerca del centro, a pocos metros está el Chedraui, bancos. Lo único es que los colchones si están un poco duros.
Stayed 2 nights in Dec 2024

8/10 Good

Jesus Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno para despejarse

Los puntos malos es que el wifi fallaba mucho; el agua caliente no se podía adecuar correctamente. Todo lo demás excelente.
Stayed 2 nights in Nov 2024

8/10 Good

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Gabriel

Stayed 1 night in Oct 2024

8/10 Good

EVERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar cerca del TREN MAYA
Stayed 3 nights in Nov 2024

10/10 Excellent

Armando

Stayed 1 night in Oct 2024

6/10 Okay

JUAN CARLOS

Disliked: Room comfort
Stayed 3 nights in Aug 2024