4/10 Poor
Letishia
Travelled with family and small children
27 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The room size was nice, but extremely out dated, bathroom smelt of mould, mould on celling and broken tiles in bathroom. When I arrived I asked to be moved because the room we were fist put in smelt so of mould I couldn’t imagine letting my young children sleep there without getting sick if I had more time to re book elsewhere and Christmas being so close there would have been no way I would have stayed there. Staff did move us thankfully. Personally won’t ever stay there again or would recommend. Actually very displeasing. I came to view the room about 3 months ago and was told by staff the room was being renovated, and couldn’t view. I told the staff members if I knew the state of the rooms there would be no way I would have booked to stay here in the first place. I called a week before my check in and was told we would be placed in a newly renovated room. However we went. Bad communication from your part. Like I said if we didn’t feel the pressure of Christmas and being worried we wouldn’t find a place with two kids I would have insisted on my money back.
Letishia
Stayed 5 nights in Dec 2024