6/10 Okay
Lucy
Travelled with family and small children
30 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we first arrived, we were impressed by the reception room with fireplace, upon seeing our room ‘junior suite’ consisted of a bedroom and a bathroom, I approached reception to confirm we’d been given the correct room, as when ordering via Expedia, it clearly says ‘separate bedroom’. In addition, since it was important for us to have a separate bedroom, I had emailed the hotel 3 months earlier to confirm which of their rooms had a ‘separate’ bedroom, prior to us booking, and they had confirmed in writing that the Junior Suite, did have a separate bedroom. However, it doesn’t. There is just the bedroom and bathroom. The hotel weren’t interested in the error when i approached them, even tried to say that ‘separate’ means, the room is separate to the other rooms in the building !! Although they could have upgraded us to a room which did have a separate bedroom, they wanted an extra 115 euros per night, combined with what we’d already paid, this was much more then it would have cost if we’d just booked that room originally.
The pool and sauna etc were very nice.
Turning right, takes you towards the metro and bus stop, less then 5 min walking. Turn left and find plenty of restaurants etc within 5 min walk. Fantastic area, we took the bus everywhere.
Lucy
Stayed 3 nights in Dec 2024