6/10 Okay
Connie
Travelled with group
11 Nov 2024
Liked: Cleanliness
I was very surprised upon check in to be charged €150 by the staff as a “security fee” when this wasn’t listed on the Expedia check in information. I challenged this at check in and was told it was a requirement of getting the room, even though I had paid in full I advance. The €150 was taken directly from my card (not a holding fee). Upon check out I was informed this was a mistake and the amount should have only been held. This impacted my stay as I had less funds available during the holiday which was only a two day stay. There was works going on in the hotel too, the Galway directly outside my bedroom was being painted but there were no signs or warnings from staff. Room itself was fine and comfortable, if a bit small. Shower was great and room was cleaned well. Lighting was very dark so struggled to do makeup - bring a torch! However the location was fab and we didn’t spend much time in the room.
Connie
Stayed 2 nights in Nov 2024