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Chez Carole Beach Resort & Spa

3.0 star property
Family-friendly beachfront location with outdoor pool

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Outdoor pool, pool umbrellas, pool loungers
Thai massages
Suite Bungalow, Sea View
Outdoor pool, pool umbrellas, pool loungers
Suite Bungalow, Sea View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pool
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
Deep-soaking bath
Designer toiletries
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
Deep-soaking bath
Designer toiletries
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Bungalow, 1 Queen Bed, Non Smoking, Garden View

Deluxe Bungalow, 1 Queen Bed, Non Smoking, Garden View

Deluxe Bungalow, 1 Queen Bed, Non Smoking, Garden View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Bungalow, Sea View

Suite Bungalow, Sea View

Suite Bungalow, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Bungalow River View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Bungalow River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
Deep-soaking bath
  • 45 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Bungalow, 1 Queen Bed, Non Smoking, Lake View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Bungalow, 1 Queen Bed, Non Smoking, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
  • 49 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Villa

Family Villa

Family Villa

Highlights

Furnished patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 140 sq m
  • Beach view
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

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About the area

Map
Ward 1, Hamlet 4, Cua Can Village, Phu Quoc, Kien Giang, 920000

What's nearby

  • Vung Bau Beach - 5 min drive - 2.3 km
  • Shophouse Grand World - 11 min drive - 8.7 km
  • Corona Casino - 13 min drive - 9.5 km
  • Ong Lang Beach - 13 min drive - 8.4 km
  • Vinpearl Safari - 26 min drive - 14.0 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive

Restaurants

  • ‪Giraffe Restaurant - ‬19 min drive
  • ‪Lotteria - ‬11 min drive
  • ‪Islander Restaurant - ‬12 min drive
  • ‪Green Bay Phu Quoc Resort & Spa - ‬11 min walk
  • ‪Aura Beach Club - ‬12 min drive

About this property

Chez Carole Beach Resort & Spa

Family-friendly resort remodelled in 2023 and located near Shophouse Grand World
Located close to Ong Lang Beach, Chez Carole Beach Resort & Spa provides a beach bar, a terrace and a coffee shop/cafe. With a private beach, beachfront dining and sunloungers, this resort is the perfect place to soak up some sun. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Chez Carole, offers breakfast, lunch, dinner and ocean views. Enjoy on-site activities, such as fishing, rowing/canoeing and kayaking. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and extended parking
  • Free bike hire, airport pick-up service (surcharge) and multilingual staff
  • Tour/ticket information, wedding services and beach towels
Room features
All 50 rooms include comforts such as air conditioning and bathrobes, in addition to thoughtful touches such as late-night room service and free WiFi.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with designer toiletries and deep-soaking baths
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, mini fridges and daily housekeeping

Languages

Chinese (Mandarin), English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chez Carole

Things to do

  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool
  • Playground
  • Rowing/canoeing
  • Scooter/moped rentals

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a lake
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • No lift
  • Well-lit path to entrance

More

  • 1 floor
  • Built in 2010
  • Renovated entire property - June 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 300000
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 300000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 300000 per night.
Cots (infant beds) are available for VND 100000 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: VND 1000000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (maximum occupancy 4)
  • Early check-in fee: VND 300000 (subject to availability)
  • Late check-out fee: VND 300000 (subject to availability)
  • Crib (infant bed) fee: VND 100000 per night
  • Rollaway bed fee: VND 300000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Chez Carole Phu Quoc
Chez Carole Resort
Chez Carole Resort Phu Quoc
Chez Carole
Chez Carole Beach & Spa
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc
Chez Carole Resort
Chez Carole Resort Spa
Chez Carole & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc

Frequently asked questions

Does Chez Carole Beach Resort & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Chez Carole Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Chez Carole Beach Resort & Spa?

Self-parking and extended parking are free at this property.

What time is check-in at Chez Carole Beach Resort & Spa?

Check-in start time: 2 PM; check-in end time: midnight. Early check-in is available for a fee of VND 300000 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Chez Carole Beach Resort & Spa?

Checkout is at noon. Late checkout is available for VND 300000 (subject to availability).

Does Chez Carole Beach Resort & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 400000 per vehicle applies.

Where is Chez Carole Beach Resort & Spa located?

Located in Phu Quoc, this beachfront resort is on the riverwalk and within 6 mi (10 km) of Shophouse Grand World, Corona Casino and Vinpearl Golf Phu Quoc. Ong Lang Beach and Vinpearl Safari are also within 9 mi (15 km).

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Chez Carole Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 55 reviews
Rating 8 - Good. 16 out of 55 reviews
Rating 6 - Okay. 4 out of 55 reviews
Rating 4 - Poor. 5 out of 55 reviews
Rating 2 - Terrible. 5 out of 55 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place with lots of personality and nature

O saw so many little fish species from the confident of my deck. It was heaven
Stayed 3 nights in Mar 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, room comfort

Lovely Hôtel with beautiful Beach

Stayed in a Bungalow Villa. Although slightly dated , clean and with everything well thought out. Room was cleaned every day at no extra charge. Very good bar and restaurant with breakfast included. Good choice of food. Beach was stunning and so peaceful. Also hotel has a very good swimming pool which was again very clean and fresh pool towels provided daily. Staff were excellent- nothing too much trouble and very friendly. Only downside is that they didn’t understand much English but Google Translate took care of that. Special thanks to Jessie, Jon (the Assistant Manager) and Tam - excellent service Would definitely stay here again
The Infinity pool
Beach
View from Restaurant
Stayed 1 night in Feb 2025

10/10 Excellent

yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's position nestled in the corner of a soft sandy beach amid great stone walkways, lush gardens, orchids and numerous. Coconut trees along the shore. If you appreciate older gardens, love waking up with the sun rise and the high tide waves crashing on the stone jetty then you have nature at your doorstep..the property has had better days but the overall picture makes you wonder how much more beautiful the property was when built and created by its original owners..someone's dream is forever a part of chez Carole. I truly hope the present and future owners will see it's present beauty, restore it's beauty and understand how well it all fits with its surroundings..very special, great energy and a strong grounding feeling with nature.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing paradise!

This place is amazing!!! The service is incredible - right from the start smiles were on everybody's face and they never left for our entire stay. The pool and beach are superb... Chilling by the pool and watching the sunset while sipping on beers and cocktails is what dreams are made of. A quick walk down the road gets you to a minimart or a little longer stroll down the beach gets you into town to buy food and see the locals. The beach in front of the resort is perfectly clean and there is volleyball, kayaking and paddle boarding to be done. The rooms are beautifully spacious and clean, and even with a mozzie net - which is definitely needed. The best sleep I have had in ages... Due to the bed and the peacefulness of the place. The gardens are beautiful, with lots to look at and even a pool table hidden in another bar area. I would definitely stay here again - possibly bringing many more friends. Thankyou to all the staff who made us feel welcome!!! Oh and definitely go on the tour we were recommended that takes you to the south of the island where you go snorkeling and on the massive cable car - thanks for the recommendation!!!
Stayed 4 nights in May 2024

4/10 Poor

Anders

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet ligger vid en fin strand med väldigt lite folk på. Så här har man nästan stranden för sig själv. Det är detta som är bra med detta hotellet, sen resten har mer att önska.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2025

2/10 Terrible

Anders

Stayed 1 night in Jan 2025

8/10 Good

Shona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a motor bike to get anywhere
Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property with tons of charm and beautiful views. The pool is amazing. The staff is extremely attentive and the food was 5 star.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sergej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

2/10 Terrible

Kay-Uwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vorsicht Finger weg von diesem Hotel

Eine Woche vor Anreise wurde uns mitgeteilt das wegen Renovierung das Restaurant nicht geöffnet hat.Als wir Abends ankamen hörten und sahen wir nichts.Fer nächste morgen zeigte dann die wirkliche Situation. Laut und unerträglich überall Schmutz und das ganze Hotel renovierungsbedürftig.Wir haben sofort bei Hotel com reklamiert aber das wurde nicht umgesetzt.Schreckliche zwei Tage.In der Strandbar könnten wir frühstücken Abends hat das Personal Billard gespielt und war nicht an Gästen interessiert. Wir würden keine Nacht mehr dort verbringen und auch nicht mehr über Hotel com buchen. Man hat nur die Möglichkeit mit einem virtuellen Chat Partner zu schreiben. Leider kann ich hier keine Bilder hinzufügen ich werde die Bilder auf der Seite des Hotels bei Google hinzufügen
Stayed 2 nights in Apr 2024

10/10 Excellent

Takaaki

Stayed 2 nights in Mar 2024

8/10 Good

Tim

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Eine vergleichsweise naturbelassenes Gelände in der weniger touristischen Ecke der Insel. Von hier kommt man gut überall hin sofern man sich auf die Verkehrsmittel Roller und Taxi einlässt. Sehr ruhiger Strand und nettes Personal, auf Anfrage wird einem alles gebucht und/oder Infos zu Aktivitäten und Co. gegeben. An sich ist die Unterkunft und die Ausstattung etwas in die Jahre gekommen, aber dafür ist man auch Näher dran als in den großen Resorts die kaum was mit Vietnam zu tun haben.

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place perhaps also because we were just 2 bungalows out 50 bedrooms (but they didn’t offer a late check out😳)

2/10 Terrible

Karina Louise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020

6/10 Okay

Anna

Liked: Room comfort
Disliked: Staff & service

Kunde ha varit bättre

Fina rum men missvisande att det är havsutsikt när det är utsikt över floden när vi dessutom betalde mer för det rummet än de med utsikt över floden. Ganska dålig service. Helt ok mat. Fin strand och fin pool, men strandbaren verkar vara nedlagd, skötseln av floden och vissa delar av området ganska dålig. Ligger fint på stranden men hotellt ligger långt från andra restauranger och shopping så man blir beroende av moped alternativt taxi.
Stayed 7 nights in Feb 2020

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un beau séjour.

Un super établissement avec du personnel très sympathique. Un très bon séjour dans ce bel établissement. Je recommande.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities
L'hôtel est assez excentré l'utilisation de taxi ou de scooter et obligatoire si l'on veut bouger un peu. Le cadre est très agréable, le calme et la sérénité se font sentir dès notre arrivée. Seuls bémols, nous sommes obligés d'aller à la pêche aux informations, le personnel n'est pas des plus réactifs. Il n'y a egalement pas assez de transat pour tous les voyageurs. Concernant le restaurant, nous n'avons pas été très satisfait rapport qualité/prix. Si vous rechercher du farniente au bord de la mer, alors vous passerais un séjour agréable.
Stayed 4 nights in Feb 2020

4/10 Poor

Mette

Disliked: Staff & service, property conditions & facilities

Ikke nogen positiv start på ferier

Omgivelserne var absolut ikke svarende til billederne. Billetterne giver et meget mere positivt og charmerende indtryk, hvilket viste sig ikke at være tilfældet i virkeligheden. Stedet er meget øde, med ingen mulighed for alternative spisesteder i gå afstand. Vi fik en ringe modtagelse. Blev ikke hentet i lufthavnen trods oplysninger om ankomst tid. Personalet I restauranten taler virkelig dårlig engelsk. Der er desværre heller ikke noget positivt at sige om maden; virkelig kedelig og smagsløs. Morgen buffeten var kedelig og trods adskillige personaler i restauranten var de fleste fade tomme. Værelserne var til gengæld rigtig fine; store og rene med rigtig fint badeværelset. Poolen fremstår pæn og ren. Stranden var fin, men vandet ikke klart, måske pga udmundingen fra vandløb. Der var en standbar, men den var lukket. Vi rejste 3 dage tidligere end booket. Receptionisten tilstede ved vores afrejse var venlig med godt engelsk.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice beach getaway.

This is a good beach getaway. A bit isolated but fine if you are looking to just relax on the beach or by the pool. There is nothing else nearby within walking distance so unless you take a taxi you're stuck on the property. The restaurant serves very good Vietnamese food and has an extensive western menu as well. The restaurant staff were friendly and accomodating, especially one waiter named Duc, his English is very good.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We ver much enjoyed our stay at ChezCarole. The beach, pool, food, rooms and staff were amazing. Arrangements were made for us to tour the island on one day at a reasonable cost. We also travelled into Duong Dong for the evening market. Wonderful evening. If you want a quiet relaxing space with all the goodness mentioned, the chez Carole is the place.
Stayed 6 nights in Jan 2020

10/10 Excellent

Alex, Magdeburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Ambiente und der Blick von der Rezeption auf's Meer macht auch gleich Lust auf mehr. Auf den ersten Blick ist alles sehr schick, nach ein paar Tagen fallen einem dann aber schon einige Makel auf. Vor allem der Strand. So schön wie der Sand auch ist, der ganze angeschwemmte Müll ist schwer zu übersehen (auch wenn die Mitarbeiter stets bemüht sind alles sauber zu halten) Asiatische Länder haben öfter Müllprobleme, wenn man das vorher weiß, kann man sich damit sicher abfinden.
Stayed 8 nights in Jan 2020