Pigna Holidays

It was a great location for a funky little hotel

A perfect location as it is convenient to nearly everything and the hotel is wonderfully staffed and everything about the six nights day was the definition of perfection

The hotel was easy to find, it's in a walkable area, and the staff are great. The room itself was quite small (not much room to walk around the bed) and the shower in the bathroom was TINY. But it was nicely decorated, the breakfast each morning was nice, and you're only a few minutes walk from the tourist areas. Great value for money.

The check in/check out staff are inexperienced. Check in/out takes a very long time plus they charged me twice for the same stay on my credit card. I had to write so öany emails back and forth hotel/credit card company. Very tiring and time consuming

Great location and valet staff are so kind and helpful. This is my third time here so I have experienced the Fairmont at various times. This time was different due to down season but also that the property is undergoing construction making it non inviting, closed areas such as the lounge for the view and or a night cap. Typically this property is a five star however, this time it would be rated more of a number three and was disappointed to find that if you wanted a cocktail, only you had to sit in a designated area on the seventh floor, which did not provide the best views which I felt like due to the lounge being closed, you should have access to wherever you would like for a nightcap or cappuccino, which is what we were enjoying. On a few occasions the concierge desk was non attended and there were no easy signs directing you for assistance. However, the Fairmont staff truly are the most hospitable, friendly and care about you as a guest.