See all properties

BALAM Playa - 15 Th. Ave

3.0 star property
Hotel with a nearby private beach, a short walk to Quinta Avenida

Choose dates to view prices

Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar
Terrace/patio
Exterior
Grand Studio Suite
Executive Studio Suite
In the heart of Playa del Carmen, BALAM Playa - 15 Th. Ave offers a vibrant retreat with free continental breakfast and an inviting beach bar. Unwind by the outdoor pool, connect with in-room WiFi, or take advantage of tour assistance from the helpful staff.

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Bar
  • Breakfast included
  • Pet-friendly
  • Housekeeping
  • Pool
The current price is €42
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Grand Studio Suite

Terrace/patio

Grand Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite

Exclusive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 5
  • 2 Queen Beds OR 1 Single Sofa Bed

Similar properties

Interior detail

Hotel B&B - 5th Avenue

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
7.2 out of 10, Good, 156 reviews
The price is €30
includes taxes & fees
22 Feb - 23 Feb
Hotel B&B - 5th Avenue
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 6 min walk
  • Mamitas Beach - 17 min walk
  • Playacar Golf Club - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Burger Playa - ‬2 min walk
  • ‪Fives Rooftop - ‬2 min walk
  • ‪Tacos Gomez - ‬1 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk

About this property

BALAM Playa - 15 Th. Ave

Hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar and more. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Self-parking (surcharge), a porter/bellboy and a 24-hour front desk
  • Luggage storage, concierge services and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All rooms are individually furnished, and have comforts such as first-run films and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with heated floors and showers
  • 40-inch Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, full-sized fridge/freezers and first-run films

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 5 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Uncovered self-parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Property Registration Number HSR190307TC4

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Does BALAM Playa - 15 Th. Ave have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 11:00 PM.

How much does it cost to stay at BALAM Playa - 15 Th. Ave?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on 9 Feb 2025 start from €42.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is BALAM Playa - 15 Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day.

How much is parking at BALAM Playa - 15 Th. Ave?

Self-parking is available for USD 10 per day.

What time is check-in at BALAM Playa - 15 Th. Ave?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at BALAM Playa - 15 Th. Ave?

Checkout is at noon.

Where is BALAM Playa - 15 Th. Ave located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 1 mile (2 km).

BALAM Playa - 15 Th. Ave Reviews

Reviews

5.8
Rating 10 - Excellent. 28 out of 172 reviews
Rating 8 - Good. 33 out of 172 reviews
Rating 6 - Okay. 38 out of 172 reviews
Rating 4 - Poor. 24 out of 172 reviews
Rating 2 - Terrible. 49 out of 172 reviews

5.6/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeffery, Edmonton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken main door!!!!
Stayed 1 night in Jan 2025

8/10 Good

Dimitri

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025

4/10 Poor

Marilyn Francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Balam Playa is a basic hotel, as expected. The hotel is kept very clean and it was quiet. Most of the staff were friendly and accommodating. Location great. The furnishings were old and uncomfortable, and in some cases in bad repair. The pool is small but well tended. The pool furnishings, especially the lounge chairs, were in rough shape with old torn cushions - not really usable. The room itself was ok. The beds were super hard and one had a spring sticking up in the middle. The built in bedside tables were ok but the bottom shelf on one was broken and unusable. The bathroom was functional. The shower was the worst. Broken shower door with chunks of glass missing, the tracks didn't work properly and difficult to move. The water was very undependable. Very low/slow pressure, took several minutes for the hot water to get there, but when it did, it got super hot (difficult to control temperature - either super hot or cold). The last day, there was no hot water at 8 am. In fact, the hot water was just cutoff and no water came out at all. We had one issue with a blown lightbulb in the bathroom, and staff very quickly replaced the bulb, for which we were thankful. One staff member got very angry with me for borrowing two glasses from the kitchen (there were none in the rooms). The amenities in the room were limited - extas included a bar-sized fridge, tv (your own streaming accounts req'd), air conditiong and ceiling fan. No extras in bath. Wifi worked well
Stayed 7 nights in Dec 2024

8/10 Good

Alvaro, Playa del Carmen

It's ok
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obviously I DO NOT recommend this place…
There were cockroaches in the room and the bathroom... I mentioned it to Sandra, the manager, and she did nothing about it. She ignored me. I sent her the text and the photos. She got angry... and I just stayed quiet... SHE DOESN'T CARE ABOUT TREATING THE GUEST WELL.
Stayed 3 nights in Oct 2024

6/10 Okay

ARTURO ARMENTA

Stayed 5 nights in Aug 2024

8/10 Good

MARIA ELENA

Stayed 7 nights in Jul 2024

4/10 Poor

NIck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balam Playa
The room had very dim light and some of the hallways and stairs were unlit. The pooll was unlit. I told the clerk about the light and he said they were aware. The door to bathroom was off one of the hinges. Toilet barely flushed. I had to use a bucket. I would not go there again
Stayed 4 nights in Aug 2024

2/10 Terrible

Veronica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The date of check in we arrived late the area was secluded and the building next to this hotel had a notice of legal closure due to human trafficking. My first priority was my family safety which both Expedia and the hotel disregarded. The hotel was dirty, the ac was not working most days and there was no hot water. The experience was horrible
Stayed 6 nights in Aug 2024

2/10 Terrible

Ruth

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Damien

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2024

4/10 Poor

Ivan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad breakfast. Not very clean. Old hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Arlen

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread
Stayed 6 nights in Mar 2024

6/10 Okay

Elias

Liked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

Jimena

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Llegamos y había un anuncio de clausurado, pero aún así estaba en servicio, el hotel es limpio, muy bueno si solo quieres ir a dormir como nosotros, la TV con cable no funciona pero, el internet si está cerca del portal maya y la quinta avenida, además había unos tacos bien buenos en la plaza de en frente Cuando llegamos había como 4 personas y cero nos atendieron bien, ya cuando hicimos check in hubo otra persona que si fue súper amable
Stayed 1 night in Mar 2024

2/10 Terrible

DAN EARL

Travelled with family
Disliked: Amenities, property conditions & facilities
wrong place to stay
Stayed 6 nights in Mar 2024

2/10 Terrible

Tony Graham

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is appaling, filthy, noisy, stained sheets and no covering at the bathroom window. Uninhabitable. Travelocity should not have this hotel on their site, nothing was as advertised and we had to move hotels, which cost a lot of money, but hey, I guess TrVelocity got their commission, so stuff their customers. Not once have Travelocity got back to us about this hotel, so my advice is STAY AWAY

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Price is right, clean , close to everything, (must like bird sounds day and night
Stayed 1 night in Mar 2024

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who run this place r rude no respect being a guest very dirty by the pool internet was poor very very noisy
Stayed 7 nights in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is closed down by authorities
This hotel had banners and stickers stating that it's "clausurado", this means that the authorities found reasons to shut it down. They are still conducting business in an illegal manner. They check you in through a little window and make you go to another building where the room was smelly and filled with dead bugs. Didn't stay there and money wasn't refunded.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jorge

Stayed 1 night in Feb 2024

4/10 Poor

Bogdan

Disliked: Staff & service, amenities, property conditions & facilities
Noisy room, was beside the terrasse. The breakfast was verry minimal, The person responsible didn't even want to give an extra slice of bread. The staff at the reception do not speak a word of English. There was no safe in the room, and the sheets appeared to be soiled.
Stayed 1 night in Feb 2024

2/10 Terrible

mohamed el mechry

Disliked: Cleanliness, staff & service, property conditions & facilities
Ever have accommodation like this
Stayed 3 nights in Jan 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in listing matches what is actually there. The owner manages said they would refund in full. Expedia has tried to contact them with no awanser. I have photos of all the cockroaches. Have a screenshot of messages that say they will refund us but still have not been refunded
Stayed 5 nights in Jan 2024

2/10 Terrible

Yacine

Stayed 2 nights in Jan 2024