Heaven Hotel Reviews, Deals & Photos 2025

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Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool

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Where to?

Dates

March 2025

April 2025

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Full-sized fridge, microwave, toaster, cookware/dishes/utensils

40-inch Smart TV with digital channels, TV

Overview
Prices
Location
Amenities
Policies

Exceptional

Popular amenities

Washer
Housekeeping
Pool
24/7 front desk
Air conditioning
Kitchen

includes taxes & fees

14 Mar - 15 Mar

Room options

All rooms

2 beds

3+ beds

Showing 2 of 2 rooms

Shower, rainfall showerhead, hair dryer, towels

Family Apartment

Highlights

Balcony

Separate dining area

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
Sleeps 3
2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

Highlights

Balcony

Separate dining area

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

Similar properties

Pool
Breakfast included
Pet-friendly
Free WiFi

includes taxes & fees

17 Mar - 18 Mar

About the area

Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

Gran Coyote Golf - 3 min drive - 1.9 km
Playa Xcalacoco - 3 min drive - 1.7 km
El Camaleón Mayakoba Golf Course - 5 min drive - 3.4 km
Punta Esmeralda Beach - 8 min drive - 5.3 km
Playa del Carmen Main Beach - 12 min drive - 7.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

‪Amaranto - ‬20 min walk
‪Alberca - Pool - ‬5 min drive
‪Privilege Lounge - ‬19 min walk
‪Piano Bar - ‬5 min drive
‪Restaurante Hacienda - ‬20 min walk

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool

Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a communal living room. Each apartment features a kitchen with a fridge and a microwave, plus a washer/dryer and a Smart TV with digital channels. Guests can appreciate conveniences, such as 2 bathrooms and a dining area, and other amenities include free WiFi and a balcony.

Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

Languages

English, Spanish

Property amenities

Pool/Spa

Outdoor pool
Pool loungers
Pool umbrellas

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Onsite parking available only on request
Wheelchair-accessible parking and van parking available
Onsite parking includes off-street options

Family friendly

Children's pool

Kitchen

Cookware, dishware, and utensils
Full-sized refrigerator/freezer
Microwave
Toaster

Dining

Wet bar

Bedrooms

Bedsheets provided

Bathroom

2 private bathrooms
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Living spaces

Communal living room
Separate dining area
Window screens

Entertainment

40-inch Smart TV with digital channels

Outdoor areas

Balcony
Outdoor furniture
Terrace

Laundry

Laundry facilities
Washer/dryer

Comfort

Air conditioning
Ceiling fan

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Smoke-free property

Services and conveniences

24-hour front desk
Blackout drapes
Concierge services
Housekeeping (daily)
Iron/ironing board
Safe
Safe at front desk

Things to do

Children's pool

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Mosquito nets
Fire extinguisher

General

20 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher and a first aid kit

This property is professionally cleaned

Property registration number 117096

We should mention

Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Heaven Hotel Aparthotel

Heaven Hotel Playa del Carmen

Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Heaven Hotel?

As of 12 Mar 2025, prices found for a 1-night stay for 2 adults at Heaven Hotel on 14 Mar 2025 start from €101.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heaven Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. After-hours check-in is not available.

What time is check-out at Heaven Hotel?

Checkout is at noon.

Where is Heaven Hotel located?

Situated in Playa del Carmen, this aparthotel is within 1 mile (2 km) of Playa Xcalacoco, Gran Coyote Golf and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 miles (5 km).

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