Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
Luxury property on the beach, with 10 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Water park
11 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
10 outdoor pools, pool umbrellas, pool loungers
Water park

Reviews

8.8 out of 10

Excellent

Popular amenities

The price is €867
includes taxes & fees
26 Jan - 27 Jan 2025

Room options

Available filters for rooms
Showing 25 of 25 rooms

Room, Oceanfront (Swim-up Adults)

Highlights

Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Sofa bed - single
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Swim-up)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite River

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 61 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 126 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite River Adults

Highlights

Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Separate bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Suite River Spa Adults

Highlights

Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Separate bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Suite Garden Spa Adults

Highlights

Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite Spa Adults

Highlights

Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

Highlights

Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite Garden

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

Highlights

Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Separate bedroom
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite With River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Luxury With Garden View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Junior With River View

  • River view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Premium With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury With River View

  • River view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite With Garden View

  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Premium With River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

What's nearby

  • Xenses Park - 15 min walk
  • Xcaret Eco Theme Park - 19 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury eco-certified property near Xcaret Eco Theme Park
Located close to Cenote Santa Cruz and Xenses Park, Hotel Xcaret Mexico - All Parks / All Fun Inclusive provides free full breakfast, a free return airport shuttle and 2 swim-up bars. This property is a great place to bask in the sun with a white sand beach, beachfront dining and beach massages. Indulge in a body treatment, a sports massage and reflexology at the on-site spa. At the 11 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mexican cuisine. The 24-hour gym offers yoga classes and fitness classes; other things to do include kayaking, hiking/biking and rowing/canoeing. Guests can also expect to find 2 poolside bars, a terrace and designer shops on-site.
You'll also find perks such as:
  • 10 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Free bike hire, an outdoor tennis court and supervised childcare (surcharge)
  • A ballroom, a billiards/pool table and ATM/banking services
  • Guest reviews say great things about the helpful staff
Room features
All 900 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with rainfall showers and hairdryers
  • Flat-screen TVs with digital channels
  • LED light bulbs, daily housekeeping and phones

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkelling

Land activities

Children's club

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 10 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Yes, this property has 10 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 30 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 26 Jan 2025 start from €867.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 10 kg per pet. There's a fee of MXN 3000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Checkout is at noon.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hotel Xcaret Mexico - All Parks / All Fun Inclusive located?

Located in Playa del Carmen, this beachfront property is on the riverwalk and within 1 mi (2 km) of Xenses Park, Cenote Santa Cruz and Xcaret Eco Theme Park. Xplor Theme Park and Mahi Golf Course are also within 6 mi (10 km).

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 907 out of 1270 reviews" "
Rating 8 - Good. 143 out of 1270 reviews" "
Rating 6 - Okay. 78 out of 1270 reviews" "
Rating 4 - Poor. 57 out of 1270 reviews" "
Rating 2 - Terrible. 85 out of 1270 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Stayed 1 night in Dec 2024

10/10 Excellent

jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

4/10 Poor

Yrania Rodriguez

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Service at Grupo Xcaret Mexico: A Disappointing Stay Our recent visit to Grupo Xcaret Mexico (12/13–12/18/2024) was a stark disappointment compared to our exceptional experience two years ago. Arrival and Check-In: The welcome was unremarkable, with long waits and disorganization. Small but thoughtful details, like refreshing towels, were missing. Rigid Policies: Activity cancellations were unnecessarily rigid, even during unpredictable weather. Errors in their system caused frustrating delays at checkout, with little accountability from staff. Rooms: The rooms showed clear neglect: unreplenished amenities, irregular linen changes, balcony leaks, and mold on the walls. Restaurants: Dining was repetitive, with limited options for children. Requests for non-spicy food were often denied, and waits for tables and high chairs were long. Customer Service: Staff attitudes were inconsistent and overly reliant on tips. Professionalism was noticeably lacking. Airport Departure: Transport to the airport was efficient, but the boarding process was chaotic, with passengers crowded onto buses and forced to carry luggage up airplane stairs. Conclusion: Grupo Xcaret Mexico has seen a troubling decline in service, maintenance, and guest care. What was once a premium experience has devolved into a poorly managed operation. We cannot recommend this hotel and urge them to address these significant issues to regain their former quality.

2/10 Terrible

Sand, North Bergen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Karla

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and plan to return within the next year.
Stayed 5 nights in Dec 2024

4/10 Poor

wei

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Adeel Hafeez

Stayed 5 nights in Nov 2024

10/10 Excellent

Ludi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Xcaret offers an amazing all-inclusive experience that combines convenience and relaxation. I had everything preplanned for us by sending our wishlist ahead of time, which allowed us to enjoy the resort’s stunning amenities, nature-inspired design, and access to nearby parks without a worry. It was the perfect spot for a stress-free getaway. Tip: I recommend booking your Sunday brunch directly at Las Cuevas to avoid being redirected to a sales presentation. I didn’t know this and tried booking through the concierge, but little did we know, they were trying to make us to attend the free breakfast with a sales presentation. We were all confused, as I knew the brunch wasn’t supposed to be free. The language barrier didn’t help either in that situation.
Stayed 5 nights in Dec 2024

4/10 Poor

Jiannan

Travelled with partner
Disliked: Staff & service
Not good as expected, have to ask multiple times to refill bottle of water and towels
Stayed 4 nights in Dec 2024

8/10 Good

zhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noiseness is the only issue.
Stayed 4 nights in Dec 2024

10/10 Excellent

gerardo

Stayed 4 nights in Nov 2024

10/10 Excellent

Nhi

Stayed 2 nights in Nov 2024

8/10 Good

Ponciano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to Adults only at Check-in. Overall an amazing experience. Would recommend for teenage family more as we could not take advantage of the full use of the available attractions.
Stayed 4 nights in Dec 2024

2/10 Terrible

Raph

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Very disorganized. We were given an occupied room. Walked in on a family sleeping. Paid for a room upgrade and it was not honored. We will never be back.
Stayed 7 nights in Nov 2024

6/10 Okay

Fermin

Travelled with family and small children
Not what I expected
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Best place in the world
Stayed 6 nights in Nov 2024

10/10 Excellent

isaac

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Nov 2024

6/10 Okay

Richa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Salvador, New York

Stayed 2 nights in Nov 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has it all and things are presented in a beautiful way. Everything you see was thought out and placed to create a spectacular experience. Staff are mostly all bilingual and very friendly. There was no shortage of fun or interesting activities and the food never disappointed.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ruben

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice overall.
Stayed 3 nights in Nov 2024

10/10 Excellent

Chad Parker

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly all inclusive, didn’t have to pay for a single meal the whole time we were there and everything tasted amazing
Stayed 4 nights in Nov 2024