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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
Adults-only beachfront property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Poolside bar
View from room
On the beach, white sand, beach cabanas, beach towels
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Room service
    Room service
The price is €369
includes taxes & fees
17 Dec - 18 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of House

Premium bedding, down duvets, free minibar, in-room safe

Run of House

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Down duvet
  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for 2 Double Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

2 Double Bed Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean View King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Pool View Swim Out King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Private Pool King

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Down duvet
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Down duvet
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.2 km
  • Gran Coyote Golf - 8 min drive - 6.0 km
  • Tres Rios Ecopark - 9 min drive - 4.2 km
  • Playa Xcalacoco - 19 min drive - 7.0 km
  • Maroma Beach - 20 min drive - 9.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Luxury all-inclusive property refurbished in 2022 and located near Quinta Alegría Shopping Mall
Located close to Maroma Beach, Hyatt Zilara Riviera Maya Adults Only All Inclusive provides a free breakfast buffet, a swim-up bar and a poolside bar. With a white sand beach, beach cabanas and beach yoga, this property is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a detox wrap and a facial at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Hyatt Zilara Riviera Maya Adults Only All Inclusive also has a corner/local shop, concerts and live shows and a terrace. Stay connected with free WiFi in public areas, and guests can find other amenities, such as designer shops on-site and a coffee shop/cafe.
You'll also find perks such as:
  • An outdoor pool with cabanas, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • Free bike hire, a free beach club on-site and express check-in
  • Ping pong, a 24-hour front desk and beach towels
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 291 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and free stocked minibars. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 52-inch TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 7:00 PM.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on 17 Dec 2024 start from €369.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Riviera Maya Adults Only All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, bartending classes, language classes and more.

Where is Hyatt Zilara Riviera Maya Adults Only All Inclusive located?

This Riviera Maya property is on the beach, 5.5 mi (8.9 km) from Maroma Beach, and within 12 mi (20 km) of Quinta Alegría Shopping Mall and Xplor Theme Park. Xcaret Eco Theme Park and Puerto Morelos Town Square are also within 20 mi (32 km).

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 411 out of 645 reviews" "
Rating 8 - Good. 129 out of 645 reviews" "
Rating 6 - Okay. 63 out of 645 reviews" "
Rating 4 - Poor. 25 out of 645 reviews" "
Rating 2 - Terrible. 17 out of 645 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sunmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying in this hotel. Staffs are so nice and prompt to help me. The facility is simple and neat.
Stayed 4 nights in Nov 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Yesenia Diaz-

Stayed 5 nights in Oct 2024

6/10 Okay

Diane N.

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There are these animals that roam around and one got into my room and surprised me when I got out of the shower. It had gotten into my garbage because I had left my slider open about 3 inches. No one told us to keep our sliders closed, but these creatures roam around, then they took their time getting to my room to clean up the mess from the Animal. My AC ran nonstop and my room would get to about 50° through the night so I had to keep turning my AC on and off. I told them about this. They came to my room twice still couldn’t fix it when I told them About all of this, they offered to change rooms or offer me some kind of compensation. The eating situation did not offer a lot of options. Everyone there is very friendly and tries to help which I appreciate. I just would’ve liked to seen more action.
Stayed 5 nights in Nov 2024

6/10 Okay

Sharlee Rae

Travelled with partner
Disliked: Property conditions & facilities
beach was open but very dirty, construction going on less than 100 ft away from resort rooms
Stayed 6 nights in Nov 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
Stayed 6 nights in Nov 2024

10/10 Excellent

Leonela Barrios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen trato
Stayed 3 nights in Nov 2024

10/10 Excellent

Olivia Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

frank

Stayed 7 nights in Sep 2024

10/10 Excellent

Kayla Marie Brinkoetter or Felipe Sanchez,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I stayed here for a full week and had an amazing time. The entire staff were so kind, welcoming, and accommodating. We especially want to thank Arturo, Ana, Sandy, Yanuel and Dulce for making the stay so fun and memorable. There were activities and games everyday (highly recommend partaking in everything you can - we had so much fun every time!), the entire property was clean and well taken care of. The restaurants were good (highly recommended making a reservation for Tempest hibachi) and so was everything from the cafe/coffee shop. Definitely recommend booking an excursion or too, you can even do it through the hotel and the ones we picked were worth every penny. Overall had a beautiful time and hope to be back someday.

4/10 Poor

Taraneh, scottsdale

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
our VIP room was on 5th floor with ocean view. well located. however, the elevator to the floor was not working from the day first to the last day of our stay. i have a bad knee and that caused me a lot of pain going up and down at least 6 times a day. In addition, the water flow was stopped a couple of times in the morning or afternoon. We had the similar problem with electricity.
Stayed 5 nights in Nov 2024

8/10 Good

Paulius

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Food options limited but it’s not a large resort. Overall, very good experience
Stayed 5 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 6 day stay at Hyatt Zilara! We were at the Riviera Maya location. The restaurants all had great food and were close by. We especially loved the Hibachi restaurant! The bars had all good alcohol and drinks and there was never too long of a wait. The staff were sooo kind and it felt like they actually cared about our stay. The location itself was very beautiful-we had a secluded swim out room surrounded by trees and everything was clean. We would definitely stay here again as it was better than other all inclusive resorts we have tried in the past. Thanks!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Richard, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

George William Gardner

Stayed 7 nights in Oct 2024

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
Stayed 5 nights in Oct 2024

6/10 Okay

Jeanne Claudel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options should be better. More restaurants or all restaurants open ALLthe rime. The lighting in the rooms need to be u p graded. Very dark, not enough light.need to be uo gradedrooms are
Stayed 4 nights in Nov 2024

2/10 Terrible

jose

Stayed 6 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, but lack of entertainment
Stayed 3 nights in Oct 2024

6/10 Okay

Rachel

Liked: Cleanliness
Disliked: Staff & service
Staff was friendly property was clean. Closed down way too early, 7 pm on Friday and Saturday is ridiculous. Also closing down restaurants giving you two options for Friday and Saturday night dining is not convenient. No smoking areas that were convenient.
Stayed 5 nights in Oct 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

gerald dayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and adults only even better! The spa is AMAZING
Stayed 7 nights in Oct 2024

8/10 Good

Juliette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
Stayed 4 nights in Oct 2024

8/10 Good

Theresa, Flower Mound

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt was a good buy for the buck. There is a lot of room for improvement. Only having 4 restaurants was a big problem. And the clientele were quiet at first but when the weekend approached groups arrived and the loud parties began. The rooms were a nice upgrade and I loved the showers. The control of the wild life was bad having the clooties running wild outside and inside the resort. We actually had one brave enough to jump up on our table while we were eating. Would I return yes if I was looking for more bang for my buck
Stayed 5 nights in Oct 2024