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Hotel Los Itzaes by 5th av

3.0 star property
Escape to this serene haven where tranquility meets adventure. Indulge in rejuvenating treatments or plan an excursion to vibrant beaches.

Choose dates to view prices

Photo gallery for Hotel Los Itzaes by 5th av

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Front of property
Interior entrance
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Pet-friendly
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry
The current price is €77
includes taxes & fees
18 Mar - 19 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Deep-soaking bath
  • 59 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Triple Room Standard With View

Minibar, in-room safe, blackout curtains, soundproofing

Triple Room Standard With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

View all photos for Double Room Standard With View

Minibar, in-room safe, blackout curtains, soundproofing

Double Room Standard With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard

Minibar, in-room safe, blackout curtains, soundproofing

Single Room Standard

  • Sleeps 2
  • 1 King Bed

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About the area

Map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 12 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪YUM YUM by GEORGE - ‬1 min walk
  • ‪Las Quecas de Playa - ‬1 min walk
  • ‪El Cahuamo - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk

About this property

Hotel Los Itzaes by 5th av

Hotel near Quinta Avenida
A short walk from Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Los Itzaes by 5th av provides a terrace, a garden and a library. Active travellers can enjoy cycling at this hotel. Treat yourself to spa services, such as a body treatment or a massage. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business centre.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Continental breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), 1 meeting room and tour/ticket information
  • Luggage storage, a 24-hour front desk and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Los Itzaes by 5th av include thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Balconies, ceiling fans and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 15 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 10 for adults and USD 7 to 10 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ipanema

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Massage

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10, per pet, per day, plus a deposit of USD 100 per stay
Welcoming dogs only
Up to 10 kg per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 7 to 10 for adults and USD 7 to 10 for children
  • Airport shuttle fee: USD 130 per vehicle (return)
  • Nearby parking fee: USD 15 per day (16 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per day
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen

Frequently asked questions

Does Hotel Los Itzaes by 5th av have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Los Itzaes by 5th av?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Los Itzaes by 5th av on 18 Mar 2025 start from €77.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Los Itzaes by 5th av pet-friendly?

Yes, Hotel Los Itzaes by 5th av allows dogs with a maximum weight of up to 10 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 10 per pet, per day.

What time is check-in at Hotel Los Itzaes by 5th av?

Check-in start time: 3 PM; check-in end time: 5:30 AM.

What time is check-out at Hotel Los Itzaes by 5th av?

Checkout is at noon.

Does Hotel Los Itzaes by 5th av provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 130 per vehicle applies.

Where is Hotel Los Itzaes by 5th av located?

Located in Downtown Playa del Carmen, this hotel is steps away from Mercado Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

Hotel Los Itzaes by 5th av Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 124 out of 199 reviews
Rating 8 - Good. 50 out of 199 reviews
Rating 6 - Okay. 14 out of 199 reviews
Rating 4 - Poor. 5 out of 199 reviews
Rating 2 - Terrible. 6 out of 199 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Darius, Hickory Hills

Travelled with partner
Liked: Staff & service
Good little motel a block from fifth ave. Nice simple pool on the roof with chairs and shower. A bit on the loud side with two motels/restaurants playing loud music but nothing like the bars a block away. Night shades help with all the street lights and the not so quiet a/c will drown out the music. So you can’t really sleep in any kind of quiet without earplugs. Room was clean, bathroom could use a deep clean. Overall, it shows its age and could use an update. Staff was super nice, friendly and helpful. No elevator sucked with two 50lb bags and carry on bags. Lots of coffee/bfast and restaurant options around. Close to Cozumel ferry, ADO bus terminal and taxis everywhere. Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nedra, Homer

Liked: Cleanliness, staff & service
This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks!
Stayed 1 night in Jan 2025

10/10 Excellent

Chance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room within walking distance of the ferry terminal and the ADO bus terminal.
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful hosts and a nice clean space. Good location.
Stayed 3 nights in Dec 2024

10/10 Excellent

N, Mesquite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tania

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! & was near everything!
Stayed 2 nights in Nov 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Location and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the friendliness of the staff. Would definitely stay there again
Stayed 7 nights in Jul 2024

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front office young lady was rude since my first day checking in , every time I will ask for beach towels she will get me an attitude or telling her the tv doesn’t work or toilet
Stayed 4 nights in Jul 2024

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt like home! The staff were super friendly and our room was cleaned perfectly everyday. Everything was easy to walk to. Will be coming back soon!!
Stayed 7 nights in Apr 2024

10/10 Excellent

ricardo, huber heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 6 nights in Apr 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything qas great
Stayed 5 nights in Mar 2024

8/10 Good

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay for a week in early April 2024! Property is easy to find and check in was smooth and staff were friendly. The hotel is in a great location with a few really excellent restaurants very close by and then everything 5th Avenue has to offer a short walk away. We stayed in the junior suite which was exactly as described - very spacious, lots of storage, surprisingly quiet once the fan/air conditioner unit are turned on. Housekeeping staff were attentive and the property is generally quite clean. The rooftop pool was awesome! Often had the place to myself! A nearby hotel pool plays music all day so the vibes at this rooftop pool are just perfect. It’s not the fanciest place or the place for anyone who is remotely high maintenance, but if you consider yourself a reasonable traveller just looking for a safe, quiet, and convenient hotel, then this is the one. Notes: there is no elevator, so you have to take your luggage up the stairs. There is a corner store across the street for drinking water and snacks. The little pizza stand across from the hotel is delicious!
Stayed 6 nights in Apr 2024

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it was a good deal for what i pay. You have everything around also the attention we got was great pool upstairs was great it was empty... only down side was parking space not available from hotel we pay 1500 pesos for 6 days across the street. It was a car rental so i didn't want nothing to happen to the vehicle. We had a good time.. good for what we pay.
Stayed 5 nights in Mar 2024

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
A very comfortable hotel, one block from the main 5th Avenue thoroughfare - near enough to stroll, yet far enough to not be bothered by too much noise/too many people. that said, there were a couple of night where music went on all night - not happy bunnies. The best part about the hotel was the rooftop pool, with plenty of loungers and tables/chairs/umbrellas - this was the highlight. There are a lot of restaurants, bars and supermarkets nearby - there's also a bank with ATMs for withdrawing cash. One grumble was that although there was a safe in the room, you had to pay MXN$500 for the locking mechanism. The receptionist trying to short-change us by giving us US$25 instead of the local currency - we declined as this would've meant a MXN$80 deficit. . .
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
Stayed 5 nights in Feb 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Itzaes Feb 2024
After reporting black,on our first evening, black mould, in our bathroom, was swiftly dealt with. The hot water was hit or miss and pressure was too. The staff were very friendly and most spoke English. The hotel room was cleaned daily. The hotel is attractively designed, despite no elevator. The rooftop pool is not an attractive feature and feels like an afterthought. Location is good with plenty of local eateries and close enough to Quinta Avenida and the beach. Several supermarkets were only a few blocks away - very walkable.
Stayed 10 nights in Feb 2024

10/10 Excellent

Louise

Stayed 1 night in Feb 2024

10/10 Excellent

Aria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ricardo

I loved everything there, definitely going back to that hotel
Stayed 3 nights in Jan 2024

8/10 Good

Jorge

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life
Stayed 5 nights in Jan 2024

8/10 Good

Nicole

Liked: Staff & service
Stayed 1 night in Jan 2024