See all properties

The Riviera Maya EDITION At Kanai

4.5 star property
Luxury hotel on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Riviera Maya EDITION At Kanai

On the beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, open 10:00 AM to 6:00 PM, pool cabanas (surcharge)
On the beach, white sand, beach cabanas, sun-loungers
Minibar, in-room safe, individually decorated, individually furnished
Obsidian Suite | Living room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Pet-friendly
  • Spa
  • Breakfast available
The price is €667
includes taxes & fees
11 Dec - 12 Dec

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premier Room, 2 Queen Beds, Private Pool

Premier Room, 2 Queen Beds, Private Pool

Premier Room, 2 Queen Beds, Private Pool

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Private Pool

Minibar, in-room safe, individually decorated, individually furnished

Premier Room, 1 King Bed, Private Pool

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Bedroom, Terrace

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 1 Bedroom, Terrace

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 209 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Terrace

Deluxe Room, 2 Queen Beds, Non Smoking, Terrace

Deluxe Room, 2 Queen Beds, Non Smoking, Terrace

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sky Rooftop Villa

Sky Rooftop Villa | Living room

Sky Rooftop Villa

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 2499 sq m
  • Ocean view
  • Sleeps 9
  • 5 Double Beds

View all photos for Jade Suite

Minibar, in-room safe, individually decorated, individually furnished

Jade Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 215 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Private Pool, Ocean View

Premier Room, 2 Queen Beds, Private Pool, Ocean View

Premier Room, 2 Queen Beds, Private Pool, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Obsidian Suite

Obsidian Suite

Obsidian Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 215 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Private Pool, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Premier Room, 1 King Bed, Private Pool, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Terrace, Ocean View

Superior Suite, 1 Bedroom, Terrace, Ocean View

Superior Suite, 1 Bedroom, Terrace, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 209 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Room, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Room, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 150 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Ocean View

Room, 1 King Bed, Terrace, Ocean View

Room, 1 King Bed, Terrace, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Private Pool

Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Private Pool

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 136 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Terrace

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for EDITION Suite

Minibar, in-room safe, individually decorated, individually furnished

EDITION Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 230 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Similar properties

5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

The St. Regis Kanai Resort, Riviera Maya

On private beach
Pool
Spa
Pet-friendly
9.4 out of 10, Exceptional, (59)
The price is €846
includes taxes & fees
12 Dec - 13 Dec
The St. Regis Kanai Resort, Riviera Maya
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Paseo Kanai 14, Solidaridad, Playa del Carmen, QROO, 77730

What's nearby

  • Maroma Beach - 1 min walk - 0.0 km
  • Playa Paraiso Golf Course - 13 min drive - 9.6 km
  • Tres Rios Ecopark - 15 min drive - 6.3 km
  • El Camaleón Mayakoba Golf Course - 15 min drive - 8.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 16 min drive - 11.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Black & White - ‬16 min drive
  • ‪Beach Bar - ‬17 min drive
  • ‪Jaal-Ha - ‬17 min drive
  • ‪Pajarito - ‬15 min drive
  • ‪Chaya - ‬1 min walk

About this property

The Riviera Maya EDITION At Kanai

Luxury hotel near Maroma Beach
Take advantage of 2 poolside bars, a beach bar and a terrace at The Riviera Maya EDITION At Kanai. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining and beach cabanas. Treat yourself to a Swedish massage, a manicure/pedicure or hydrotherapy at Spa at The Riviera Maya EDITION, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and seafood. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a garden and a hair salon.
Other perks include:
  • 2 outdoor pools with cabanas, sunloungers and pool umbrellas
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), a beach club on-site and express check-out
  • Express check-in, a front desk safe and a gift shop
Room features
All 182 individually furnished rooms have perks such as pillow menus and air conditioning, as well as amenities such as free WiFi and safes.
Other amenities include:
  • Children's slippers and free infant beds
  • Recycling and LED light bulbs
  • Free toiletries and hairdryers
  • 55-inch Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, balconies and daily housekeeping

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 250 to 750 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A beach bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • KI'IS
  • Kitchen at EDITION
  • Lobby Bar
  • Pool Bar
  • SO'OL Beach Club

Family friendly

  • 2 outdoor pools
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 7,678 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • In a nature reserve
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lift (100 centimetre wide door)
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are required to download the property's Marriott Bonvoy mobile app before check-in

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 1775.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 750 per person
  • A late check-out fee will be charged
  • Rollaway bed fee: MXN 1775.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

The Riviera Maya Edition At Kanai Hotel
The Riviera Maya Edition At Kanai Playa del Carmen
The Riviera Maya Edition At Kanai Hotel Playa del Carmen

Frequently asked questions

Does The Riviera Maya EDITION At Kanai have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 10:00 AM to 6:00 PM.

How much does it cost to stay at The Riviera Maya EDITION At Kanai?

As of 27 Nov 2024, prices found for a 1-night stay for 2 adults at The Riviera Maya EDITION At Kanai on 11 Dec 2024 start from €667.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Riviera Maya EDITION At Kanai pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking at The Riviera Maya EDITION At Kanai?

Valet parking is free at this property.

What time is check-in at The Riviera Maya EDITION At Kanai?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at The Riviera Maya EDITION At Kanai?

Checkout is at noon. Late checkout is available for a fee.

Where is The Riviera Maya EDITION At Kanai located?

Nestled on the beach, this Maroma hotel is just steps away from Virgen Beach and Maroma Beach. Paradise Beach is 0.5 mi (0.9 km) away.

The Riviera Maya EDITION At Kanai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 31 out of 36 reviews" "
Rating 8 - Good. 3 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

mitchell

Liked: Amenities
Fantastic resort with wonderful staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Gerald, Hopedale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely spectacular hotel and definitely worth going back. I loved it!
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best hotel I’ve stayed at by a long way. The accommodation is beautifully simple but amazingly comfortable. The staff are super helpful and lovely and the food selection is amazing. If you’re thinking of going to Riviera Maya you should definitely consider this hotel.
Stayed 12 nights in Oct 2024

10/10 Excellent

George, Bellport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, & I stay at The Edition Riviera Maya this past weekend for her birthday. The property was gorgeous, although the weather wasn’t. Unfortunately, it’s still the end of the hurricane season in Mexico. Thank God, we did get some sunshine though. The place is gorgeous! Every single person was warm, & kind to us. The prices for food, & drinks were expensive, be prepared! I believe they also said that they were holding $450 a night on my credit card, which I thought was unusually high, but I had no problem with checking in or checking out. I felt like the Edition was missing 1 all day casual dining restaurant. I don’t know if it’s because the property is new, & they plan on building some else later or not. They didhave the pool restaurant and room service were available, But it would’ve been nice to have a nice restaurant to eat inside in the AC during the day. I did go next-door to the Saint Regis to eat it one of their restaurants, Torro! That restaurant was truly amazing! I suggest you eat at least one meal there during your day. Trust me it will be worth it! They were able to take us over there by golf cart, too! The only thing negative I have to say about my whole experience is the bartenders down at the beach bar did not make drinks at all. After ordering a few cocktails, & asking for one to be switched out, because it was so bad, which they did do for us…. the bartenders at the beach bar really need to be retrained. It’s pretty bad. Overall, I love this place though.
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan Lauberto

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most beautiful and unique hotel my family and I ever stayed. Very clean,the unique scent is just so relax and peaceful, amazing staff,food (breakfast and dinner PERFECT) drink, pool, the beach area is another level. Everything was beyond what we expected. I definitely recommend this hotels to family and couples. Would definitely go back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Bibi Azeeda

Stayed 6 nights in Aug 2024

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand spanking new hotel and as such it has all of the blessings (and a few of the kinks) that a new hotel has. To start, the property is gorgeous. Given it is new, we got it at an exceptionally low rate which I imagine will double soon. I preferred it to the St. Regis next door which just felt too big and mall-like. This is cozy yet grand, integrating the beauty of the natural environment. The architecture tells a story of how cenotes in the region were created, with a meteor hitting the land, the hotel radiating from this central "impact point." The food is exceptional and the service is decent (for the most part, with the exception perhaps one person at the front desk who was a bit snarky). While it doesn't have some of the perks that other hotels at this price point might (like a highly active Whatsapp concierge) it makes up for it in just being an attentive hotel. This is not really a hotel for folks who might want to go around an do a bunch of regional activities (the prices for activities were pretty high compared to what you can get in nearby playa del carmen) but it is perfect for folks who just want to comfortably lounge at an incredibly private and clean beach. The beach truly was well manicured and incredible -- no worries about seaweed here! Some of the rooms in our crew had some kinks in them (a weirdly functioning safe, clogged drains, etc) but they were quickly fixed. Also make your reservations in advance!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL, ELEGANT HOTEL, 100X RECOMMEND TO ANYONE
5 STARS
Stayed 4 nights in Aug 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well run, especially for a brand new resort! The architecture was stunning, food was incredible, and staff was more than willing to go above and beyond to make our stay special. Joshua, our guest experience contact, was absolutely the best. He checked in with us frequently and made us feel like such VIPs. Would absolutely recommend the Edition at Kanai if you’re looking for a quiet, high quality, luxury stay in the Riviera Maya.
Stayed 4 nights in Jul 2024

10/10 Excellent

norberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 4 nights in Jul 2024

10/10 Excellent

Zaily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

April

Travelled with family
Absolutely stunning resort with exceptional staff.
Stayed 7 nights in Jul 2024

8/10 Good

Kenneth

Liked: Property conditions & facilities
New property. Clean rooms. Quiet property. Food could be improved. Service a bit too impersonal at the price point.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
The trip was just what we needed. The service was excellent and we truly enjoyed ourselves.
Stayed 4 nights in Jul 2024

10/10 Excellent

Edugie

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best resorts I have ever stayed! It rained most of our time here and I didn’t even care. Everyone needs to experience this magical place!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all around
Stayed 3 nights in Jun 2024

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful hotel and outstanding food, especially the Beach Restaurant. Very attentive staff.
Stayed 8 nights in Jun 2024

10/10 Excellent

Sonia, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was much better than I imagined. The food was amazing, the beach was great but the service was espectacular. I will definitely go back pretty soon! Thank you so much for your kind and for being so helpful.
Stayed 3 nights in Jun 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Beautiful property but mixed experience
The property is stunning beautiful, but my experience didn't go well... as a corporate event planner, I travel a lot. It started with the TV in my room. It was not working. The hotel staff took a look at it next day, but could not fix it. They had to change my room. They offered me 2 options; an upgrade room with a plunge pool or the same category room with ocean view. Since the room with plunge pool was not ocean view, I took the same category room with my original room. I was communicating with concierge from WhatsApp. We packed our suitcases and sent message that we are ready to move. They were supposed to send a bellman with a new room key. Waited more than 20min and no response. I tried to call the front desk from a room phone which I found out it is not working either. I called Concierge from my app a few times, no answer. I went to downstair to talk to a hotel staff since it was already after 9pm at this point. Finally concierge called me back in app and bellman came. We wasted more than one hour for this. And all the sudden, a hotel technician walked into our room after 10pm without knocking or ring a bell! I was very surprised that no one from the hotel followed up on us next day. I had to ask to see a manager from customer service 2 days after, and he finally came and offered $200 credit. On our last day, our room key stopped working and had to go to the front desk again. $200 credit never showed up on our folio. I'm still dealing with the hotel
Stayed 4 nights in May 2024

8/10 Good

Rafael

10/10 Excellent

Janaye

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Giovanna Maria, Woodbridge

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just opened - staff still learning. Beautiful place
Stayed 4 nights in May 2024

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and immaculate resort
Stayed 6 nights in May 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful relaxing stay at the Edition Riviera Maya. Best part was the top notch service provided by their team. I would definitely recommend.
Stayed 3 nights in May 2024